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Kudos0

Web Browsers Crash Issue

Newbie here.  I've searched the forum and found several posts about Norton Toolbar and Identity safe crash various browsers.  Since I'm somewhat terminally impatient, and have gotten lost trying to read and understand all the information already posted I'm not sure if the issue has been resolved or not

I'm running Vista Ultimate 32 bit on a Vista Micro and Norton 360 Premier Ver 20.3.1.22.  I've been having a series of crashes over the last couple of weeks.  They all occurred when I had a web browser open. I did not matter what browser, I tried them all (IE 9, Chrome, & Firefox).  After researching the issue on several sites, I ran across an item about Norton Toolbar and Identity Safe causing problems.  I turned them both off and have not had a crash since.

If I read the post here correctly, this is a known issue that is being worked.  Is there a link I can follow to keep current on the status of the fix?

  Cliff

Replies

Kudos0

Re: Web Browsers Crash Issue

Newbie here.  I've searched the forum and found several posts about Norton Toolbar and Identity safe crash various browsers.  Since I'm somewhat terminally impatient, and have gotten lost trying to read and understand all the information already posted I'm not sure if the issue has been resolved or not

I'm running Vista Ultimate 32 bit on a Vista Micro and Norton 360 Premier Ver 20.3.1.22.  I've been having a series of crashes over the last couple of weeks.  They all occurred when I had a web browser open. I did not matter what browser, I tried them all (IE 9, Chrome, & Firefox).  After researching the issue on several sites, I ran across an item about Norton Toolbar and Identity Safe causing problems.  I turned them both off and have not had a crash since.

If I read the post here correctly, this is a known issue that is being worked.  Is there a link I can follow to keep current on the status of the fix?

  Cliff

Kudos0

Re: Web Browsers Crash Issue

If you run Norton Antispam with Outlook 2013 it will crash the identity safe and N360 altogether soon thereafter. Everyone told me the new patch would fix it. Not yet.

Good luck.

Kudos0

Re: Web Browsers Crash Issue

I'm running Outlook 2007, but it is not running when I have the problems.  Right after I posted my message the system crashed again (BSOD).  I either get that or the system just freezes and the sound card goes into a "burp" mode if audio was playing.  I just lost another 2 hours work this AM.  Really getting frustrating......

Thanks for the reply.  Every hint is appreciated

Kudos0

Re: Web Browsers Crash Issue

Did you manage to see what the offending file or driver was that cause the BSOD?

You can use a utility from NirSoft called BlueScreenView   http://www.nirsoft.net/utils/blue_screen_view.html    You can find the details of what caused the BSOD

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Web Browsers Crash Issue

Thanks for the lead.  I was not familiar with the program.  I had to reconfigure my system to create minidump files, it was writing kernel files instead.

I had another crash this AM using IE9 that just locked up the system.  It was the only open program.  Since I telecommute now, this issue is driving me crazy.  I can't run any web browser while I editing word or powerpoint files since I never know when it's going to crash.  I lost 2 hours of revisions yesterday after I thought I had it fixed by closing Norton Tool Bar and Identity Safe.  It doesn't happen as often with those programs disabled.

  Thanks again.  I'll run the nirsoft program next time I have a BSOD crash.  I'm far from an expert, so I may have questions about the results.

  Cliff

Kudos0

Re: Web Browsers Crash Issue

You do not have to wait for another crash. BluScreenView will find information from past BSODs so you can star looking for the culprit now.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Web Browsers Crash Issue

I don't have the Minidump file that the Nirsoft program is looking for.  The ones I had were Kernel dumps.  Not sure if that makes a difference or not.

I started running the rabbit trails, and decided to run the Windows troubleshooting program in the Control Panel.  It found several issues that had not been properly resolved.  One involved a driver for a USB to Comm cable adapter I installed.  I think I may have installed the 64 bit version instead of the 32 bit.  After running that program and applying the fixes it identified, I haven't had the crash problems that I had before.  I've reenabled Norton Tool Bar and Identity Safe and (so far today) no issues. 

Thanks for the assistance.  It's greatly appreciated.

  Cliff

Kudos0

Re: Web Browsers Crash Issue

You may have found the solution. Keep an eye on things for a few days and please let us know if you need any more help.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Web Browsers Crash Issue

Good Morning.  Well I had another BSOD crash.  The error report showed that failure was caused by an NVIDIA Kernal Mode Driver (for the 8800 GTS video card).  I've rolled back to the previous driver version to see what happens.  Checked the NVIDIA web site and found others were having a similar issue.  I had two tabs open in Firefox plus a Word Doc and a PowerPoint.  Lost another two hours.. (**&^%#)!

Thanks for the lead on the NirSoft viewer.  I'd still be chasing my tail without.  Greatly appreciated.

  Cliff

Kudos0

Re: Web Browsers Crash Issue

Being able to diagnose BSODs is critical to finding a solution. Most users have windows set at the default for the way Windows handles the BSOD by creating the dump files then restarting the system. This way the user cannot see all the information that is reported.

I have changed this setting so that the system does not automatically restart. I think I found the setting as part of the Safe Mode startup...F8.

The use of BlueScreenView negates having to change anything.

Things happen. Export/Backup your Norton Password Manager data.

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