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Kudos0

Web protection not working?

Hello! So I recently installed Norton Mobile security. And just because it is considered the one of the best if not the best I thought I would give it a little test. I went to the malware domain list and picked a few dangerous websites. Norton should block them right? Nope. It did not. And I have web protection enabled. I mean they were phishing sites they didn't contain actual viruses but seeing how it didn't block them I didn't want to risk it and go to a site with a Trojan for example. Why is that? Isn't Norton's protection supposed to be excellent judging by the product's reputation and the price they ask for it? Just keep in mind another AV solution which I will not name now and which is also one of the best blocked all the websites. Even those with Trojans and actual device threats. What is wrong? What do I do? Prove me wrong and I will use Norton otherwise it's protection seems very overestimated.

Replies

Kudos0

Re: Web protection not working?

What device are you using, and what Android version?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Web protection not working?

Well I don't know why it matters. But anyway my device is Huawei P10 plus with Android Nougat 7.0
Kudos0

Re: Web protection not working?

I ask about the device and OS version because sometimes there can be a device specific, and/or OS version incompatibilities.

When you tap on the Web protection section, is your browser shown in the list of protected browsers? If not, what browser are you using?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Web protection not working?

Yes it is selected. Everything is set as it should be. It should work but it doesn't. It's Google Chrome otherwise. But I don't know May because Norton shows those websites as unregistered in safeweb.norton.com maybe that's why web protection can't block them

Kudos0

Re: Web protection not working?

I have sent you a PM. Please check your Inbox at the top right of any forum page.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Web protection not working?

Please do not let Norton use the Login option.  They did that on my computer when I called on how to remove pop ups that I had been seeing for a couple of weeks.  The tech logged into my computer and used the Norton erase and said they would restart my computer - it never restarted because the erased my windows files.  I had to take it to a professional to fix and it cost me over $100.  Norton said they didn't remove it but the tech told me that they couldn't have been in my computer without the Windows file.  Norton refused to take responsibility and asked for a report from the tech but told me that it wouldn't change the outcome of their investigation which was "not there fault".  DO NOT LET THEM INTO YOUR COMPUTER.

Kudos1 Stats

Re: Web protection not working?

Hello Ottawa User. Your issue with support has been duly noted in several posts in other threads as well. All of which are "off topic" from the original posters issues. Please stick to the topics of the threads you are posting in so that the original poster, and others with like issues may get the assistance they are asking for. Thanks in advance.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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