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Kudos0

web re-directs and pop-ups driving me nuts!!!

I am still getting web re-directs and pop-ups, despite my scan telling me I'm not infected.  Issue is on both Chrome and Safari.  Please help!!! These are driving me nuts!!!

Replies

Kudos0

Re: web re-directs and pop-ups driving me nuts!!!

Hey DMC123, 

I apologize for the inconvenience. Can you please attach some screenshots of what you are seeing so we can help you better ? 

To grab a screenshot you can simply hold the following keys together and a screenshot will be taken.

"command + shift + 3"

The screenshot will appear on your desktop folder.

Could you also go to Safari->Preferences->Extensions and take a screenshot, that would be great. This will let us know if you have a malicious extension installed or not.

Thanks,

Harsha

Kudos0

Re: web re-directs and pop-ups driving me nuts!!!

Here's an example of the type of screen directs I'm getting.  FYI, it's not just when I click a link.  It happens when I open documents in my Google Drive, also. (perhaps those are just a type of link, though).

Kudos0

Re: web re-directs and pop-ups driving me nuts!!!

Hi DMC123, Here are some steps to have those annoying pop'up disappear. --- Open Safari browser . On upper left hand corner next to Apple icon, click on Safari >on dropped down menu >look for Force Quit and click on that , small window will open what App you want to quit / select Safari then quit. Try again . Open Safari and do same thing force quit. Do same process until you got option to select whether 'Dont Reopen or Open''. Please select the ''Dont Reopen''. Also do same Process in Chome as well, force quit.

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