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Kudos0

web-site blocking doesn't work anymore

I've tried repeatedly over several days to block some specific web-sites that show up in my childs web activity log, with no success. This used to work, but doesn't now. When I click on a web site in the log, there are two radio buttons, one of which is block site. When I press the Update Settings button, the page refreshes, but I don't get the success message I used to get, and the site isn't blocked. I tried using both IE and Firefox, with identical results.  Does anyone have any suggestions?

Replies

Kudos0

Re: web-site blocking doesn't work anymore

I've tried repeatedly over several days to block some specific web-sites that show up in my childs web activity log, with no success. This used to work, but doesn't now. When I click on a web site in the log, there are two radio buttons, one of which is block site. When I press the Update Settings button, the page refreshes, but I don't get the success message I used to get, and the site isn't blocked. I tried using both IE and Firefox, with identical results.  Does anyone have any suggestions?

Kudos0

Re: web-site blocking doesn't work anymore

Hi doProteck,

 

Please tell us the Norton Safety Minder Version.  You can find it by right clicking on the Norton Safety Minder icon in the System tray and selecting About Norton Safety Minder.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: web-site blocking doesn't work anymore

doProteck,

 

Please reboot your PC to see if it makes any differences.  I have worked with an user with a similar issue and it worked for him after we rebooted his PC.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: web-site blocking doesn't work anymore

The version of Safety Minder is 1.1.0.21

 I've rebooted my computer for other reasons, but it doesn't affect this. I've tried to block web-sties on several computers at home, and even from work. Since I'm accessing the web activity log over the Internet, from other computers, and the behaviour that's anomalous is within the browser, I don't think the version of safety minder makes any difference.

I tried again tonight, with mixed results. When I select Block Site, and click on Update Settings, I'm still getting a page refresh, rather than a success message, but at least some of the web sites I selected do eventually show as blocked, although others are not getting blocked. Since I haven't changed anything, I'm inclined to believe that the issue is with the Norton's server software that runs the OnlineFamily web-site.

Kudos0

Re: web-site blocking doesn't work anymore

doProtek,

I just sent you a Private Message. You could access this message by clicking on the  icon in the upper right hand corner of the page.

 

Thanks,

Katie

  
Thanks Katie
Kudos0

Re: web-site blocking doesn't work anymore

HI Katie,

I am encountering the same problem like doprotek, can you send the information to me as well?

Thank you so much.

I've tried several attempts but I also got just a refresh page...I would like to allow the website to be viewed when I'm at home...

Thank you.

JM

Kudos0

Re: web-site blocking doesn't work anymore

Hi JM,

What version of Norton Safety Minder is on the PC?

Could you uninstall/reinstall Norton Safety Minder to see if it helps?

Thanks,

Katie

Thanks Katie
Kudos0

Re: web-site blocking doesn't work anymore

Hi Katie,

here is the verion:

norton safety minder version 1.2.1.7

norton online framework version 1.2.0.55 norton online datastore version 1.2.0.55

Did you still want me to uninstall / re-install the system?

Thank you.

-JM-

Kudos0

Re: web-site blocking doesn't work anymore

JM,

Please uninstall/reinstall the program to see if it  helps.

Thanks,

Katie

Thanks Katie
Kudos0

Re: web-site blocking doesn't work anymore

Katie,

I uninstalled and re-installed the Norton Safety Minder in al the laptops that my kids uses here at home....however, the website can still be opened. It just give an alert saying it is not allowed, but she can go through.

The website is www3.oovoo.com (it's like an online chat). The first time I did, it really prevented her to open it, however when I allowed for the first time, since then, the alert is just popping out. I wanted to block it again, but cannot do it anymore.

On the settings, I even marked online chatting to be blocked.

Please help.

Thank you.

-JM-

Kudos0

Re: web-site blocking doesn't work anymore

Hi JM,

Thanks for the additional information.  You mentioned "when I allowed for the first time, since then, the alert is just popping out".   Did you allow it by selecting "Allow the site" on the Web Activity page?  If so, the website was probably being added to the allowed list.  Please go to Settings -> Web and see if you have the website, www3.oovoo.com listed under session Specific Web sites to Allow.  If so, please remove it and update the settings.

Also, please make sure the Web Supervision is On and Block the Site is selected under How Do You Want to Supervise Web Activity at Settings -> Web.

Thanks,

Katie

Thanks Katie
Kudos0

Re: web-site blocking doesn't work anymore

Hi Katie,

It is not included on the list of specific allowed web site. We supervisio is ON and the Block the site is marked.

What else do I need to do?

Thank you.

-JM-

Kudos0

Re: web-site blocking doesn't work anymore

Hi JM,

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

 

Thanks,

Katie

Thanks Katie

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