My son is using Chrome on Windows 10.
I have just discovered that he is able to view blocked websites simply by putting "HTTPS" at the start of the URL.
Is there any way to counteract this?
Please check the browser that your child uses to see if the add-ons for Norton Family is enabled. You can find it at
Tools -> Manage Add-ons in IE if IE is being used.
Tools -> Add-ons -> Extensions in Firefox if Firefox is being used.
Go to chrome://extensions then Extensions in Chrome if Chrome is being used.
When the Norton Family program detects the extension is disabled, the Norton Family program sends an alert to the parent.
The Norton Family program still logs Web activities and also blocks websites when the Norton Family extension is disabled. The disabled functions are
*Video monitoring (for Premier users)
*HTTPS web monitoring
If you always get the message (If the add-ons for Norton Family is always disabled), please check with the child to see if he/she knows or notices anything. Normally the plus-in won't get disabled by itself. If it does for some reason, please let us know.
Thank you for the response. The browser extension is present and enabled. I have fully reinstalled the Norton Family application (several times)
I have done a bit more investigation and discovered:
1. The fault occurs only on my son's account and only on one particular machine.
2. The Norton Family icon does not appear in the system tray, nor does the green popup appear notifying that the account is being monitored.
3. When I check the Windows Task Manager on other machines and accounts there are three Norton Family processes (Norton Family, Norton Family 32 Bit, and Norton Family Tamper Monitor). On my Son's account there are only two (there is no 32-Bit process)
My son is pretty smart and it wouldn't surprise me if he had found some way to disable a process. Would you have any idea how I get it to run again?
Thanks for the update. #2 tells me the Norton Family program is not installed or configured correctly on the device. I assume you would see the Norton Family icon in system tray right after re-installation of Norton Family and before the child uses the machine again, right?
To avoid and limit the possibility to tamper/disable the system, we recommend to give non-administrative rights (limited or restricted) to your child’s user account and keep the password for your Norton Online Family account away from the child.
Also, can you please check your Norton Family online account and/or email to see if you get any alert notifications?
#2 tells me the Norton Family program is not installed or configured correctly on the device. I assume you would see the Norton Family icon in system tray right after re-installation of Norton Family and before the child uses the machine again, right?
No, this is not the case. I have uninstalled the Norton Family app and reinstalled it. Then I have added the current laptop to the devices and linked this to the two child accounts. Immediately afterwards I have opened each of the child accounts; on one there are three Norton processes running and the Norton Family icon is in the system tray; in the other child account (my son's) there are only two Norton processes running and there is no Norton Family icon in the system tray.
There is evidently something associated with my son's account that persists during a complete uninstall/reinstall, and that prevents the Norton Family service from fully running.
You said "There are only two Norton processes running and there is no Norton Family icon in the system tray."
Please make sure the child's profile is associated with his Windows account accordingly. You can do that
1. By checking/selecting his Windows account under his profile at "Edit Child Profile" in Norton Family online
2. By Associating his Windows account with child profile name on the Child's machine. Click Norton Family icon in system tray -> Edit account.
I have found the solution!
I discovered that the Norton application (NF.EXE) was being blocked in Windows Family. Whether I did it myself inadvertently, or my son did it deliberately I do not know. He is not supposed to have access to my Microsoft account, but I guess it is possible he somehow sneakily contrived it.
Thanks for the update. I'm glad to hear you've find the solution.
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