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Kudos0

Website not blocking with mixed category

Hi, I woke up this morning to see 70 emails from Norton stating that there was an attempt to visit a blocked website. Regardless of these 70 alerts, the website actually came right up and was able to be seen and read and was never blocked on the phone. I checked the category of the website and it states that it is entertainment/music and lingerie. I'm sure this is a bug that is not working properly as I have the lingerie category blocked. The website is barstoolsports.com. Can you please look into this and let me know what you find and what can be done to prevent this in the future? Thanks

Replies

Kudos0

Re: Website not blocking with mixed category

Just as a test could you try and block entertainment/music and see if it it blocks?

I tried with my system and it appears to block properly.

Kudos0

Re: Website not blocking with mixed category

I just tried and added entertainment it and it is not being blocked. I even added the website to the blocked websites and it is still not blocking. I am still getting an email that the blocked website was attempted. I havent had a issue in years, not sure why this is happening all of a sudden.

Kudos0

Re: Website not blocking with mixed category

Hi

We are checking on this, we will get back to you with an udpate. 

Kudos0

Re: Website not blocking with mixed category

It's on a phone that this happening.
Kudos0

Re: Website not blocking with mixed category

Hi Chec,

This issue is also related to the other issue you reported in forum https://community.norton.com/en/forums/nothing-being-blocked-now

This happens only in Samsung browser. We are making a fix for the issue, it will be available in our next release. Until then you can block the Samsung browser in your child's phone. I have sent you an email with the steps to block Samsung browser.

Thank you.

Kudos1 Stats

Re: Website not blocking with mixed category

Hi Chec,

We have released the fix. Please update to the latest version in your child's device. Let us know if this resolves the issue.

Thank you.

Kudos0

Re: Website not blocking with mixed category

It seems to be working now. Thanks for your help!

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