• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Website Re-evaluation Failed

After my website "www.gpsu.co.uk" was blocked by Norton, I checked the website and made sure the verification keywords were contained in the root page. I submitted the website for re-evaluation and I get the message "Re-evaluation is in progress", but after a while I get "Something went wrong" - try again later etc.. This process keeps on being repeated. The website review says that there is one "Identity threat", but I cannot see how this can be, as my website does not collect any information from anyone. Will someone please tell me what is wrong as I need to have my website available at all times. Thank you.

Replies

Kudos0

Re: Website Re-evaluation Failed

It is now more than 24 hours since the status on my website has been "Re-valuation is in progress" and the response after about 20 minutes is always "Something went wrong". Why is it taking so long to sort this problem out? The website has not yet been re-evaluated. It is still being blocked as an "Identity Attack" even though the website does not collect any information from any user. Please look at this problem urgently as I need my website (www.gpsu.co.uk) available. Thank you.

Kudos0

Re: Website Re-evaluation Failed

Norton Community is primarily peer support.
We'll need response from Symantec/Norton Safe Web team. 

https://safeweb.norton.com/report/show?url=gpsu.co.uk

Kudos0

Re: Website Re-evaluation Failed

OK. I have removed those five files from the website, but when I ask the website to be Re-evaluated, I STILL get the message "Something went wrong". Here is the Error Description (it does not mean much to me!):

---------------------Error Description below---------------------------------

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

Kudos0

Re: Website Re-evaluation Failed

Norton Community is primarily peer support.
We'll need response from Symantec/Norton Safe Web team.  
Sorry

OK. I have removed those five files from the website, [...]

My pic was cropped....I saw full page of files and was trying to show that "Index of /files" page does not appear to be Phishing Threat. 

Usually, Safe Web team check forum requests/posts on daily basis except on weekends.

Kudos0

Re: Website Re-evaluation Failed

Thanks bjm_ (Guru) for your assistance and information. The website seems to be OK now, but I have not received any indication from Norton as why the website was blocked or any explanation of why "Something went wrong". The website was out of action for 3 days for customers who use Norton protection. This may well have cost me some sales, so I am not too happy about it.

Kudos0

Re: Website Re-evaluation Failed

The website seems to be OK now, but I have not received any indication from Norton as why the website was blocked or any explanation of why "Something went wrong".

Sorry, cannot help re "Something went wrong".  
-
Maybe, Norton picked up third party feed for:

www.gpsu.co.uk
or
http://www.gpsu.co.uk/files
vs.
https://www.gpsu.co.uk/files
IDK

cropped pic

https://safeweb.norton.com/help/site_owners

 The website was out of action for 3 days for customers who use Norton protection. This may well have cost me some sales, so I am not too happy about it.

https://community.norton.com/en/comment/8202711#comment-8202711 

https://sitecheck.sucuri.net/results/www.gpsu.co.uk 

Kudos0

Re: Website Re-evaluation Failed

Hello

I will notify the Safe Web Team of your issue.

Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EDT

Have a Good Night and

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Website Re-evaluation Failed

Hi murphas

We have manually analyzed your site 'gpsu.co.uk' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=gpsu.co.uk

Cops