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Kudos0

Website Throwing warning

HI, I have spoken to Norton customer service twice about this! I don't think they know what they are really doing to be honest.

My website is throwing a false positive warning on Chrome only. It is coming up as having malicious code on certain pages of my site (some where the pages don't even exist! anymore). I have paid a malware removal specialist to check the site and they found NO malicious code on the website at all.

I have tried putting the meta code into the home page but it just doesnt work, Can someone please help, Its been 3 days now and the first case # I was given was closed off while I was waiting for someone to help!

website colourcascadefabrics.com.au

Replies

Kudos0

Re: Website Throwing warning

I just checked, it is doing it with Internet Explorer as well

Kudos0

Re: Website Throwing warning

Can @floplot help, please?

Thanks Flo.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Website Throwing warning

HI! I have still had no reply from Norton or anyone here. Is there anyone that can actually help with this issue?

Kudos0

Re: Website Throwing warning

Please can someone help? I see other threads being answered that are having the same issue

Kudos0

Re: Website Throwing warning

Thanks for tagging someone, but I still have had no reply or help yet! I am getting very upset that this is still happening, and I haven't had a call back from Customer service even though they promised to get back to me within an hour and that was 3 days ago. I've given up on them

Kudos0

Re: Website Throwing warning

Kudos1 Stats

Re: Website Throwing warning

All: Below are the screenshots from my attempt to visit the site in question. My systems are FULLY updated, no browser vulnerabilities unpatched.

I have reported the site URL for a false positive detection review. Safe-Web shows the site still untested.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: Website Throwing warning

and what does @SoulAsylum see from Chrome?

OP wrote:

My website is throwing a false positive warning on Chrome only.

FWIW ~ I'm not seeing Norton prompt on Chrome.

and with "Load unsafe scripts" ...I see
Must be my Chrome setup n'or my Norton setup. 
IDK

Kudos2 Stats

Re: Website Throwing warning

Hello

Welcome to the Norton Community Forum

I just went to your website using Chrome and I didn't see any warning, but I only went to the Home Page. I did find your Meta Tag. I will inform the Safe Web Team about this Thread to verify & evaluate this website.

Please stay tuned to this Thread for a response from the Safe Web Team on Monday night after midnight EDT.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Website Throwing warning

Thanks so much guys, this is driving me absolutely crazy, I have paid a malware removalist to go over the site and they found nothing at all, they thought it was very strange that it was giving warning for pages that no longer exist on the website as well

Accepted Solution
Kudos1 Stats

Re: Website Throwing warning

Hi Colourcascade

We have manually analyzed your site 'colourcascadefabrics.com.au' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=colourcascadefabrics.com.au

Cops

Kudos0

Re: Website Throwing warning

Hello Colourcascade

Good Luck with your website. It now is verified as Green OK. Since your issue seems to be solved now, could you please mark your Thread as Solved? Just pick out the post  which solved the issue and click on Mark As Solved located on the bottom of the post.

Could you also please fill out the Forum Feedback located on the Right side of the page. It looks like this.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Website Throwing warning

Thanks everyone that helped! I really appreciate it. 

Kudos0

Re: Website Throwing warning

Hello

You are very welcome.

Have a Good Night and

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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