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Kudos0

Website Verification Not Working

I'm not able to get the ownership verification for our site to work- http :// www . ketterastrategies . com 

I've put the nortonsw_xxxx.html file in the docroot and can load it fine, and also added the keywords norton sent me to our site.

Who can I contact for help with this?

thanks,

Steve

Replies

Kudos0

Re: Website Verification Not Working

https://safeweb.norton.com/report/show?url=ketterastrategies.com

I'm not finding meta-tag.   
Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.

Kudos0

Re: Website Verification Not Working

Just trying to get the site ownership verified and then have the site re-evaluated. 

It was briefly affected a couple months ago by a threat, but that was removed & resolved.

The html file was uploaded to the doc root and I can load that ok. 

Per the emails from Norton that should be enough to do the ownership validation but that isn't working.  I then added their keyword (which looks obsolete) but have not done anything with the meta tags.

Kudos0

Re: Website Verification Not Working

We'll try to raise attention to your concern.

Kudos0

Re: Website Verification Not Working

Hello Kettera

Please post the correct HTML file which you were sent by email. With that I can help you get your site verified  and evaluated.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Website Verification Not Working

The file i created matches the name & content of what the email I received told me to do.

I can PM that to you if you'd like.

Edit/Updt:  

I created the original html file per the email I received - I never got an html file attachment.  Poking around on the Norton site I see I can download the html file also.  Compared my file to the one I downloaded from Norton and sure enough mine has a line feed char at the end.  Foolish me for not using a hex editor in the first place ( I guess ), but if they don't clean trailing white space during the verification then including the file on the email would have been nice.

Regardless, I am still unable to get ownership of our site verified even using the html file that I downloaded from Norton.  

Thanks for the help on this!

Kudos0

Re: Website Verification Not Working

Hello

If you can't provide the original html file you received from Norton Safe Web, then please provide the original Meta Tag that you received. It can not be verified without either the html file you received or the Meta Tag you received. You can not just make up one.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Website Verification Not Working

The email I was sent from norton provided me with the name of the html file to create and exactly what the content should be - that didn't work.  This was not just made up by me, it's what the email instructions said to do.

Yesterday I replaced the file I was instructed to create per the email with the file that I downloaded from norton - which was the same filename and content.

So the file from norton is in the docroot and it is publicly available, however ownership verification still does not work.

Thanks.

Kudos0

Re: Website Verification Not Working

Here's the link:  https :// www . ketterastrategies . com/nortonsw_20365da0-71b8-0 . html

Kudos1 Stats

Re: Website Verification Not Working

Hello Kettera

Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EDT

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Website Verification Not Working

Hi Kettera

We have manually analyzed your site 'ketterastrategies.com' and found it to be clean so we have changed its rating to green.

https://safeweb.norton.com/report/show?url=ketterastrategies.com

Cops

Kudos0

Re: Website Verification Not Working

Thanks for everyone's help!

Steve

Kudos0

Re: Website Verification Not Working

Hello Kettera

Good Luck with your website. It is now evaluated as Green OK. Since your issue is solved now, could you please pick out the post which helped you to solve your issue and mark that post as the solution? You can do that by clicking on Mark As Solution located on the bottom of the post.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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