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Kudos0

Well this is disappointing

So I loaded the 30 trial on to my android. Installed fine and I can see the web portal and add the device.

I have 12 applications open on my phone, none detected by Norton.

They have been open for 4 hours now,  including the native android web app and the time tab shows 1 hour usage

Facebook is now open and logged in, not detected.

SMS sent, not detected.

Searches were performed and no activity shows in the tab, even though in the summary search activity has the highest usage.

Facebook is open, message sent, browsed my feed, nothing detected.

Time logs are in UTC ??!!??

Location worked.

Time of day blocking worked.

Web address blocking worked.

Web history worked.

To summarise, no search history, no Apps, no SMS, no social, no messaging, time accumulation is wrong.

Is this a joke?

Replies

Kudos0

Re: Well this is disappointing

Hi,

You said the following features work fine, which is great, that means you have the Norton Family program installed and configured correctly.  

  • Location worked.
  • Time of day blocking worked.
  • Web address blocking worked.
  • Web history worked.

Now let's talk about rest of the features you mentioned.

1.You said: "I have 12 applications open on my phone, none detected by Norton."

A: Do these apps come with the phone or you installed them later on the phone?

2. You said "They have been open for 4 hours now,  including the native android web app and the time tab shows 1 hour usage"

A: Norton Family time supervision monitors if any app is in foreground and the screen is not locked. Was the screen locked during some of the 4 hours?

3. You said "Facebook is now open and logged in, not detected.....Facebook is open, message sent, browsed my feed, nothing detected."

Norton Family for Windows monitors Facebook, not for Norton Family for Android yet.  It's on the enhancement list for future development.

4. You said "SMS sent, not detected."

Please make sure the Text Message Supervision is turned on.  Also, which country you are located in?  Text Message Supervision requires parent activation before use. Feature available in Canada, the United Kingdom and the United States only. 

5. You said "Searches were performed and no activity shows in the tab, even though in the summary search activity has the highest usage.

Norton Family for Windows monitors Search, not for Norton Family for Android yet.  It's on the enhancement list for future development.

6. You said "Time logs are in UTC ??!!??"

Make sure the computer time at Start -> Control Panel -> Date and Time is set to correct time, then please follow these steps to make the Time Zone online correct.

1)     Go to your web browser and type in https://family.norton.com

2)     Click  “Sign-In” link and enter your email address and password

3)     After you’ve signed in, click on Parent icon under Configure Family

4)    Select Time Zone  you prefer and Save it.

If you have any questions, please let me know.

Thanks

Katie

Thanks Katie
Kudos0

Re: Well this is disappointing

1.You said: "I have 12 applications open on my phone, none detected by Norton."

A: Do these apps come with the phone or you installed them later on the phone?

Some installed later, some native.

2. You said "They have been open for 4 hours now,  including the native android web app and the time tab shows 1 hour usage"

A: Norton Family time supervision monitors if any app is in foreground and the screen is not locked. Was the screen locked during some of the 4 hours?

Used Google maps all the way home from work, with occasional switch to browser when stopped at traffic lights. Trip time roughly 45 mins. Unlocked the whole time and maps in foreground most of it. After I got home yes screen locked for much of it. But switched between apps and none were detected. Also Norton is telling me to uninstall the unsupported browser. The native android browser. Come on, this is silly.

3. You said "Facebook is now open and logged in, not detected.....Facebook is open, message sent, browsed my feed, nothing detected."

Norton Family for Windows monitors Facebook, not for Norton Family for Android yet.  It's on the enhancement list for future development.

So what exactly does Norton Family monitor in the way of social apps on Android?

I had two versions of Facebook open, Facebook app, and Facebook mobile website through browser. Nothing detected.

Then I installed on my PC, and browsed to Facebook. Nothing detected.

4. You said "SMS sent, not detected."

Please make sure the Text Message Supervision is turned on.  Also, which country you are located in?  Text Message Supervision requires parent activation before use. Feature available in Canada, the United Kingdom and the United States only. 

Yes turned on, yes activated, its my own phone. I'm in Australia. This is blatant glossing over shortcomings to not state up front that the functionality is severely limited globally.

5. You said "Searches were performed and no activity shows in the tab, even though in the summary search activity has the highest usage.It's on the enhancement list for future development.

Norton Family for Windows monitors Search, not for Norton Family for Android yet.  It's on the enhancement list for future development.

Seriously? Here is your blurb from your webpage "Easily protect all your kids’ devices with a single solution" Except it's blatantly untrue. And "Know at a glance when and where your kids spend time online" Also untrue. There is no caveats for Android mentioned though there is this "Norton Family and Norton Family Premier features are not supported on Mac or iOS" which obviously should say "also most of the features are not actually implemented on Android"

6. You said "Time logs are in UTC ??!!??"

Make sure the computer time at Start -> Control Panel -> Date and Time is set to correct time, then please follow these steps to make the Time Zone online correct.

Yes, all those settings were correct. When I went to the time zone Australia was pre-selected saving magically set the times to local. This is a bug, since it should have been done at setup.

All in all, for anyone to rely on this to protect their children they would be making a big mistake, and mostly in ignorance. For Norton to claim this product will protect their children, this is at best irresponsible and at worst....

Kudos0

Re: Well this is disappointing

asgard,

1. Just want to make sure I understand this correctly, do you see any apps that you installed at House Rules -> Apps? (You might not see any activities yet at Activity ->Apps) online.

2. You mentioned "Also Norton is telling me to uninstall the unsupported browser. The native android browser"  I assume you are using the native android browser on the Android device.  Can you please let us know what manufacturer and type of the android device it is.

3. Norton Family for Windows monitors Facebook (for Windows device).  Norton Family for Android currently doesn't monitor social networking websites (for Android device) yet.  It's on the enhancement list for future development.  Users have the option to block/allow apps on the Android device.

For your question for Facebook on PC, Please log out of the child's facebook account (if you are testing using your own account, please log out of your facebook account), then log back in.

4. For legal reason, the SMS feature is available in Canada, the United Kingdom and the United States only.  Please check out the page https://family.norton.com/familysafety/basicpremium.fs .

5. Search monitoring for Android is on the enhancement list for future development.

6. Please make sure the Time zone is set correctly online.  I have worked with another user with same UTC issue, after going through the steps, time issue was corrected for him.

  •  Go to your web browser and type in https://family.norton.com
  •  Click  “Sign-In” link and enter your email address and password
  •  After you’ve signed in, click on Parent icon under Configure Family
  •  Select Time Zone  you prefer and Save it.

Thanks

Katie

Thanks Katie
Kudos0

Re: Well this is disappointing

The product should never have been authorized to leave the beta testing process.  They surely shouldn't be charging for it.

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