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Posted: 22-Mar-2022 | 6:09AM · Permalink
having the same problem - no wants to reply to you and Live chat is useless- all over in India
Posted: 22-Mar-2022 | 6:27AM · Edited: 22-Mar-2022 | 6:41AM · Permalink
@bevd
Norton Community does not have access to your Norton account, subscription nor payment information.
India (English)
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription.
Posted: 22-Mar-2022 | 6:35AM · Edited: 22-Mar-2022 | 6:37AM · Permalink
as test from US: 21-Mar-2022
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now
I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626
~regarding Phone Support
Please share your geo-location/country. Maybe, I can post Norton Support phone number, if you want?
Are you United States?
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription.
Posted: 22-Mar-2022 | 6:42AM · Edited: 22-Mar-2022 | 6:43AM · Permalink
Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Please review > Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.
The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507
Please review > Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/solutions/v58152553
Please review > NortonLifeLock Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb2010011316402
Re: What a crap system Norton is. you are trying to bill me twice and I cannot speak to a person to find out why. The Chat bots do not work!!!!!!!!
Posted: 22-Mar-2022 | 6:35AM · Edited: 22-Mar-2022 | 6:37AM · Permalink
@T Rockliff
as test from US: 21-Mar-2022
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now
I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626
~regarding Phone Support
Please share your geo-location/country. Maybe, I can post Norton Support phone number, if you want?
Are you United States?
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription.