• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

What do the conflicting email and software messages in an NIS->NS upgrade

I replaced an old W8 phone with an Android, then found I couldn't get my existing subscription onto it. I called support and the guy was very helpful in explaining that NIS was limited to Windows and that NS was multiple platforms. We updated me to NS. Then the fun started.

When I activated, as he told me, the new license, it stays with NIS on my desktops. However, I received an email to upgrade to NS by downloading software. Do I need to do that or, since the NIS applications are working with the new license can I leave it alone? Is it just a licensing issue and my software is still current?

I also received a second email stating that my automatic renewal was canceled, but when I open NIS it tells me automatic renewal is still going. What's the truth?

Replies

Kudos1 Stats

Re: What do the conflicting email and software messages in an NIS->NS upgrade

You can leave NIS installed if you wish. Functionally, as long as you have updated your NIS to ver 22.1.x.x. it is the same as the newer Norton Security product.

I would go into your Norton Account at   https://my.norton.com  and click on My Norton at the top right. Then click My Subscriptions and look for your current subscription. Check the setting beside the product for Auto Renewal and set it on or off as you wish. Do the same for the old NIS subscription. 

In effect, what probably has happened is you were issued a new product key by the support rep for the new NS, and the old NIS subscription was cancelled. That would also cancel the Auto Renewal.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What do the conflicting email and software messages in an NIS->NS upgrade

Hello

If you leave the Auto-Renewal on Off, please remove the Charge Account information so that they can't charge you for a Renewal when you don't want one.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: What do the conflicting email and software messages in an NIS->NS upgrade

Peter, I'm on 22.11.x.x, so it looks like I'm good. Thanks, that's much simpler than re-installing on computers. Also, auto-renewal shows as on, so I'm still curious why I got an email saying it was cancelled. Maybe it was a poorly designed process flow when my subscription was changed from NIS to NS.

flop, please note that your post has nothing to do with my questions other than it shares some of the same words.

Kudos0

Re: What do the conflicting email and software messages in an NIS->NS upgrade

Hello

peterweb said to check to see if Auto Renewal was on or off  as you desire in your Norton Account. If you desired for it to be Off, then my comment would apply. My comments would apply if after checking your account, you found that Auto Renewal had been turned off.

The important word was If. If at any time, you decide to turn Auto Renewal to Off, then what I said previously would apply. Just a little explanation as to what I meant.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: What do the conflicting email and software messages in an NIS->NS upgrade

Also, auto-renewal shows as on, so I'm still curious why I got an email saying it was cancelled.

As I noted above, when the agent upgraded your subscription from NIS to NS, they cancelled the NIS subscription so they could activate the new NS subscription. So when the NIS sub was cancelled, so was the auto renewal for that subscription. The email just confirmed what had been done with your Norton Account.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.