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Kudos0

What happened?

When I first downloaded Norton I couldn't manually scan from the hub. It was fixed after I uninstalled/reinstalled it, but just to check it was entirely fixed I tried a Power Eraser scan. I didn't plan to have the scan complete since I know it gives lots of false positives and could flag files needed for the computer to function, I just wanted to make sure it could be used in the event of an infection. As the scan began running, I accidentally clicked on the Norton icon on the task bar. When it came up, nothing could be accessed and the computer icon was in the center of the screen, orange with a circle in the center. After I stopped the scan and restarted the computer it went back to normal. This happened back in October 2018 and Norton has worked fine ever since with the logs normal, scans able to be run at any time and everything going entirely as expected. I've assumed that Norton was in some kind of standby mode to prevent any security processes interfering with Power Eraser but it's bugged me ever since. I know Norton probably wouldn't be damaged by one of it's own processes but I'm still curious. I really don't want to reinstall Norton and risk messing up a perfectly functioning copy of Norton but can someone tell me if what I saw was normal just to put my mind at ease.

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Accepted Solution
Kudos1 Stats

Re: What happened?

If this happened in October, and you have not seen any issues with your product since, I would suggest you have nothing to worry about. As long as the icon in your system tray has a green check mark, your product is running correctly.

As you suggest, running NPE probably does put all other Norton UI functions aside to avoid any conflicts. 

I would also suggest that when running a deep scan with something like NPE, you should just leave the computer alone until that scan has finished.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What happened?

Thank you ever so much for putting my mind at ease. Come to think of it, Norton didn't show the green check mark with my first installation where I couldn't manually scan and now I know why. It's good to know for sure nothing's wrong.

I didn't want to complete the scan since I didn't want it to accidentally flag an important file since I'd probably end up agreeing with it and deleting it. I've heard you shouldn't use NPE without a malware expert present. I went to cancel the scan but accidentally clicked the wrong icon.

Out of interest, what happens when you run other applications with NPE? Do the applications get damaged or do they just interrupt the scan?

Kudos1 Stats

Re: What happened?

Out of interest, what happens when you run other applications with NPE? Do the applications get damaged or do they just interrupt the scan?

There is really no way to know. But any time you are doing serious maintenance on your system, it is best to choose a time where you will not be needing/usint the computer. 

Things happen. Export/Backup your Norton Password Manager data.

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