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Kudos0

What happened here after 'System Restore'?

Hello Everyone,

I am running NIS 2010, v.17.1.0.19, W7 Home Prem.

I did a system restore today, nothing to do with NIS, and after the first one failed, I remembered to disable 'Tamper Protection' and the S.R. went ok after this. I then saw a small screen titled, 'One Click Support' running displaying 'Error 3047.53'. This was running for 3-4 mins when I decided to stop it, I could see the main screen to NIS was showing viruses out of date and coloured red! I ran the 'Live Update' and it started to download 51.79Mb. After this completed, I ran another update and it updated again albeit a small file, pulse updates. I restarted, ran a quick scan and then checked everything was functioning alright and all appears fine!

The system restore was to the 21st. Nov. I remember doing system restore with NIS 2009 and never experienced anything like this before.

In my 'Errors' log, there are two entries pertaining to this incident, one states the current virus def's are out of date and the other states, NIS Auto Protect cannot load because Virus def's are out of date, please run live update.

Has anyone else experienced anything similar to this?

Replies

Kudos0

Re: What happened here after 'System Restore'?

Hello Everyone,

I am running NIS 2010, v.17.1.0.19, W7 Home Prem.

I did a system restore today, nothing to do with NIS, and after the first one failed, I remembered to disable 'Tamper Protection' and the S.R. went ok after this. I then saw a small screen titled, 'One Click Support' running displaying 'Error 3047.53'. This was running for 3-4 mins when I decided to stop it, I could see the main screen to NIS was showing viruses out of date and coloured red! I ran the 'Live Update' and it started to download 51.79Mb. After this completed, I ran another update and it updated again albeit a small file, pulse updates. I restarted, ran a quick scan and then checked everything was functioning alright and all appears fine!

The system restore was to the 21st. Nov. I remember doing system restore with NIS 2009 and never experienced anything like this before.

In my 'Errors' log, there are two entries pertaining to this incident, one states the current virus def's are out of date and the other states, NIS Auto Protect cannot load because Virus def's are out of date, please run live update.

Has anyone else experienced anything similar to this?

Kudos0

Re: What happened here after 'System Restore'?

Hi Brummie

Perhaps the date you restored your computer to was before you got the updated patch. Therefore, you had to run the live updates to get everything current again. When you did a system restore last time with your older product, it probably wasn't at a time when a new version was released.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: What happened here after 'System Restore'?

This arises because you have tried to do a system restore which I suspect only partially failed and then a 2nd restore.

People are generally unclear about system restore. System restore does not restore your entire system to the exact position as it was at the moment the restore point was created. It is a useful tool for emergencies but is not a replacement for other more sophisticated restoration tools. If you have now restored to an earlier date you should expect that Norton's will now need to be updated.

Kudos1 Stats

Re: What happened here after 'System Restore'?


brummie wrote:

Hello Everyone,

I am running NIS 2010, v.17.1.0.19, W7 Home Prem.

I did a system restore today, nothing to do with NIS, and after the first one failed, I remembered to disable 'Tamper Protection' and the S.R. went ok after this. I then saw a small screen titled, 'One Click Support' running displaying 'Error 3047.53'. This was running for 3-4 mins when I decided to stop it, I could see the main screen to NIS was showing viruses out of date and coloured red! I ran the 'Live Update' and it started to download 51.79Mb. After this completed, I ran another update and it updated again albeit a small file, pulse updates. I restarted, ran a quick scan and then checked everything was functioning alright and all appears fine!

The system restore was to the 21st. Nov. I remember doing system restore with NIS 2009 and never experienced anything like this before.

In my 'Errors' log, there are two entries pertaining to this incident, one states the current virus def's are out of date and the other states, NIS Auto Protect cannot load because Virus def's are out of date, please run live update.

Has anyone else experienced anything similar to this?


The only thing I can think of is that the System Restore changed some system pointers; and that NIS' pointers then indicated a different update database location (perhaps it changed with one of the recent updates) and that led to what you experienced.

Edit:  This would be consistant with what the other posters suggested while I was writing this.

Message Edited by mijcar on 11-25-2009 11:35 AM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: What happened here after 'System Restore'?

I think you may be right, although I did update to the new patch some 10 - 11 days ago! Just checked the security suite logs again just now and there are no new errors shown, so I think the 'crisis' is over.

Thanks for your replies folks, have a good one.

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