WHAT A NIGHTMARE TO TALK WITH SOMEONE LIVE!

Teddy5374:

You want my PHONE NUMBER? REALLY???

Yes, Norton Support asks for email associated with your Norton account and (callback) "phone number". 

The categories of personal data that we collect, and the general purposes of collection, include: 

• User Data. This data is necessary to establish your account and method/means of payment, ship and provide your services, and track and maintain our relationship with you. It includes:
  •  Name, mailing address, email address, phone number, and user credentials (login name and password);
  •  Shipping and billing data, including credit card and payment data;
  •  Your social security number and/or state/government identifier, driver’s license number or other government-issued identifier, date of birth, age, gender, and other personal details about you as necessary to verify your identity and to provide identity theft protection services;
  • Bank transaction and other alert data depending on the product and features you have selected; and
  • Your transaction and support history with us.

https://www.nortonlifelock.com/us/en/privacy/global-privacy-statement/#personaldata

We collect and process your personal data for the following reasons:
For the purpose of fulfilling our contract with you at your request, in order to:

• Create and manage your account;
• Authenticate your identity prior to enrolling in our Services;
• Verify your identity and entitlement to Services, when you contact us or access our Services;
• Process your purchase transactions;
• Update you on the status of your orders;
• Allow you to register the Services you purchase;
• Manage your subscriptions; and
• Provide you with technical and customer support.

https://www.nortonlifelock.com/us/en/privacy/global-privacy-statement/#processing