• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

What's Up with LiveUpdate?

Dear Symantec / Norton Employee, Hello, maybe Mike Romo? I'm Dr. Robert A. Novy, a 48 year-old Macintosh G4 user in [lovely] Asheville, NC. I _still_ use Norton Antivirus v10.1.2 from 2005. [Is it obvious that I've withdrawn my _precious_ money from the Upgrade Race? I have, happily so! :-) ] Something that I noticed bothers me a-little. The most-recent two-times that I've used LiveUpdate v3.5, also from 2005, LiveUpdate grabbed, 33.1 MB & 34.0 MB. So I _expected_ to see at-least a veritable _slew_ new Virus Definitions. But Whoa: my Total Virus Definitions increased by just _1_ each time! (From 75,814 to 75,815 on 21 Oct _&_ 75,815 to 75,816 on 25 Oct. Yawn!) Is this as it should be? (At more-than 30 MB, these-two are Large Virus Definitions, eh?) Please don't get a wrong impression about me. I've been a Loyal user of Norton products over years. Never have I found 1 virus on my (several) Macs, but I _like_ to feel Secure! Thank you, Symantec / Norton. :-) :-)
...............With Kind Regards,......................Dr. Robert A. Novy _or_ Bob......................The Comeback Kid!....................................Asheville, NC....................

Replies

Kudos0

Re: What's Up with LiveUpdate?

Dear Robert:

Security products are not supported indefinitely, and in fact are so much improved over the years, it is more by good luck and safe browsing habits that you have remained infection free.  Symantec does allow free upgrades each year with a current subscription, so if you are just paying for updates to an outmoded engine, you actually deserve better.  Unfortunately 2005 is too old, so far as I know to upgrade for free.  This may require a small outlay of cash to allow you to feel secure.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: What's Up with LiveUpdate?

Hello delphinium, you Norton Fighter? You wrote, Security products are not supported indefinitely, and in fact are so much improved over the years, it is more by good luck and safe browsing habits that you have remained infection-free. Symantec does allow free upgrades each year with a current subscription, so if you are just paying for updates to an out-moded engine, you actually deserve better. Unfortunately 2005 is Too Old, so far as I know to upgrade for free. This may require a small outlay of cash to allow you to feel secure. Through my career with Macintosh [starting in 1985, with a then-good MacPlus], I've NEVER had a virus. The latest versions of your [good!] software _require_ Higher operating systems than I have. I _remain_ Happy with my Mac OS v10.3.9, thank you! :-)
...............With Kind Regards,......................Dr. Robert A. Novy _or_ Bob......................The Comeback Kid!....................................Asheville, NC....................
Kudos0

Re: What's Up with LiveUpdate?

The fact that your operating system is not compatible with newer products is a problem.  Since you were inquiring about liveupdate, and having no knowledge of your O/S, I provided the information quoted above.  The answer is still the same, however, due to Symantec's End of Life policy. 

Perhaps it's time to bite the bullet and update the whole system.   

"End of Support Life" or "EOSL" means when we stop providing any “Partial Support” as well as any “Standard Support” for a Major Release or its related releases that have reached their End of Life, regardless of the Severity Level of the Problem, and regardless of the Support Services offering purchased.
At the end of the seven (7) year period described under “Partial Support”, the Major Release and its related releases will reach their “End of Support Life, (‘EOSL’)” and we will cease providing any Standard Support or Partial Support for those releases. Please note that as a general rule we will offer online self-help support in our Knowledge Base and accompanying documentation for most Licensed Software for a period of up to ten (10) years from the date the Major Release became generally commercially available. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

This thread is closed from further comment. Please visit the forum to start a new thread.