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Kudos0

When will my Norton Core be delivered?

When will my core router be delivered...I ordered several months ago.

Labels: Order Status

Replies

Kudos0

Re: When will my Norton Core be delivered?

I dropped your question in the search box above and to my surprise it did find the original answer:

Norton Core – Pre-order and Shipping FAQ 

How do I purchase Norton Core?

You can purchase from the Norton Online Store or you can directly contact Norton Support to place your pre-order. A confirmation email will be sent once the pre-order is placed. Your Norton Core router will be shipped in summer 2017. We will update you with further details as the shipping date approaches.

Let's see if they are any closer to defining "Summer 2017" .... I imagine that in part they will be waiting for the Windows 10CU upgrade to settle down before adding some new technology to the Norton Stable -- at least let's hope so.

Hank on for a while. 

Hugh
Kudos1 Stats

Re: When will my Norton Core be delivered?

Hi @rallengates,

As @huwyngr pointed out, you will be notified with further details as the shipping date approaches. Thank you for contacting us. :) 

Cheers,
Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: When will my Norton Core be delivered?

According to Amazon, their information on the Norton Core mentions that the Router will be released on July 10, 2017. They seem to be more informed than we are. (g)

The Best Buy page on Norton Core shows in Pre-order shipping - "Get it by 7/10/2017".

Kudos0

Re: When will my Norton Core be delivered?

I just got off the phone with Norton Support.  They said the last information they received indicated that the Norton Core will not ship until December 2017.

Kudos0

Re: When will my Norton Core be delivered?

{RE: Jeff McKune}

-WOW!!! Thanks for this update Jeff. But if true, that will be completely unacceptable (on every level)

-Was willing to tolerate a 3 or 4 month wait when I first ordered back in early March, although I felt even then as though that was asking a lot 

-I will be submitting for a refund if I'm able to cross-verify this December ship date

*With the Netgear Nighthawk x10 having been screaming-out to me since it's initial release late last year (2016), this (Norton Core) was merely a disiplined and responsible choice instead, once I discovered it while doing one final sweep of research before (nearly) pulling-the-trigger on the Nighthawk x10. Looks as though I'm going to be continuing my tradition of Nighthawks after-all

Kudos0

Re: When will my Norton Core be delivered?

Thanks, guys, for your updates. Ah, who are we to believe??  I revisited the Amazon and Best Buy Web Sites.

According to Amazon, the Router will now be released by them on 8/7/2017.

The Best Buy page on Norton Core now shows in Pre-order shipping - "Get it by 8/9/2017".

Norton is sure showing its PR savvy!!

Kudos0

Re: When will my Norton Core be delivered?

I’m hoping they sort it out soon. I’ve got a flaky router and am trying to hold out. I don’t know how much longer it has but was really hoping for that July release. Fingers crossed!

Kudos0

Re: When will my Norton Core be delivered?

Hi,

I'm sorry about this confusion. We are still on track to ship Norton Core this Summer. I hope this clarifies your questions. Thank you. 

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: When will my Norton Core be delivered?

Thanks Gayathri! I had to go buy a cheap router last night to hold me over until you guys release the Core. Can’t wait to see that shipping email hit my inbox. Your reply gives me hope it’s just another couple of weeks.
Kudos0

Re: When will my Norton Core be delivered?

Any reason why Amazon  and Best Buy are given actual dates while we royal subscribers are just given a general time frame? I guess that we now know where Norton's loyalty lies. 

Sorry, Gayathri's answer just rubbed me the wrong way!!

Kudos1 Stats

Re: When will my Norton Core be delivered?

OJ

Any reason why Amazon  and Best Buy are given actual dates while we royal subscribers are just given a general time frame?

Perhaps she gets honest answers? You look well placed to ask her <gdr>

In my experience, Norton here tends to give honest answers to time questions and "we are on track for this Summer" may be the best they are willing to predict. I doubt they are manufacturing the hardware themselves so a lot can go wrong.

Any reason to believe that Amazon or BB are reliable or are they hunting for orders and if there's a delay they can blame someone else.

I just ordered a small digital wall clock from Amazon .... and got a case for an iPhone 7+ Made a friend of mine very happy when Amazon said give it away and we'll credit your card.......

As Joe E Brown famously ended a film: "Nobody's perfect" ....

Hugh
Kudos0

Re: When will my Norton Core be delivered?

Agreed. I cannot blame the Norton Employees for not knowing the release date since the company has not officially published it. In my case, it meant (unfortunately) that I had to cancel my pre-order and buy another router since my situation forced my hand. If my original router had stayed working, I would have gladly held out. While we all want that cool new gadget in our hands now, we all knew what we were getting into with the ship date since the verbiage hasn’t changed.
Kudos1 Stats

Re: When will my Norton Core be delivered?

Why is it that Norton will not give an expected release date?
Kudos0

Re: When will my Norton Core be delivered?

Because if they say it will be here on a specific day, and there are last minute glitches that delay the release, customers usually get more upset than if they just do not know.

With a new product it is always better to under promise and over deliver.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: When will my Norton Core be delivered?

I noticed that Best Buy is stating that they'll be delivering the Core Router as early as August 9, and Amazon says they'll be releasing the Core Router on August 7, the so the big boxes are likely getting their stock now.  I agree that one doesn't want to commit to a date that might slip - but "Summer 2017" seems a bit vague.  Why can't Norton at least go with "planned shipping date in mid-August"?

Kudos0

Re: When will my Norton Core be delivered?

If you check back on earlier threads here, Amazon and BB originally said it would be shipping July 7. So they have already missed a ship date pushed their date back. Imagine how those customers that pre ordered using that information are feeling.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: When will my Norton Core be delivered?

I've spent a few years in customer service myself - if Amazon and Best Buy are annoying their customers by quoting bad delivery dates, that's their problem.  

On to the annoying vague ship date issue: the first day of Fall this year is Friday, Sept 22.  If Norton is going to make its promise date of "Summer, 2017", the factory has either made their initial shipments, or will need to be shipping to the main distribution center soon.  Shouldn't we be able to get a more definite promise date by now?

Kudos0

Re: When will my Norton Core be delivered?

Dude

Since the purpose of these Forums is primarily an extension of Technical Support on products in the hands of users it could be argued that Norton should not even mention here products that are not yet delivered. I would certainly support that.

Certainly the Norton Support Team here does not control the manufacture, delivery or, for that matter, the pricing of products they cannot give so-called firm delivery dates or even firm ones since they must depend on other Norton teams for facts and for permission to publish.

And having run a hi-tech company I can say from bitter experience that not even the CEO can be certain of anything .... except the validity of Norton's Murphy's Law

Hugh
Kudos5 Stats

Re: When will my Norton Core be delivered?

We are starting the shipment at the end of July and we expect all pre-orders to be fulfilled by end of August. The earlier in 2017 you placed your pre-order, the sooner in August you will receive your Norton Core. Thank you.
Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: When will my Norton Core be delivered?

Hooray!!

In preparation, I have already downloaded the Norton Core Wi-Fi App.

Kudos0

Re: When will my Norton Core be delivered?

Gayathri_R:
We are starting the shipment at the end of July and we expect all pre-orders to be fulfilled by end of August. The earlier in 2017 you placed your pre-order, the sooner in August you will receive your Norton Core. Thank you.

Thanks for confirming!

FWIW, PayPal notified me just a few hours ago that you had "dinged" my account...  

Cheers!

John

Kudos0

Re: When will my Norton Core be delivered?

Looks like they're shipping the pre-orders now...

Kudos0

Re: When will my Norton Core be delivered?

When did you ordered yours?

Kudos0

Re: When will my Norton Core be delivered?

I ordered on 1/9/2017 ... so far nada

Kudos0

Re: When will my Norton Core be delivered?

You're NOT providing ANY information.  Not answering questions doesn't solve the problem.  I am not sure why Norton is being so evasive on when will these items ship?  What is the delay?  Those are simple, basic questions you should be able to answer.  Instead you treat us like fools and tell use you'll take care of it and tell us later.  We didn't order it for it to sit in a container somewhere; we ordered them to have operational in our homes and businesses.

This unified evasiveness and lack of information lends me to believe that you have found a major flaw with the product and you don't know what to do with it.

Kudos2 Stats

Re: When will my Norton Core be delivered?

Jason

Did you read Gayathri's post above? The shipments have started already. Depending on when you ordered, you should be notified shortly about your delivery.

Things happen. Export/Backup your Identity Safe data.
Kudos2 Stats

Re: When will my Norton Core be delivered?

Folks,

My credit card was charged yesterday, I received a shipping notice email today and UPS should have tracking info tomorrow (shows probable delivery 8/11/17). I ordered on 1/5/17.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos0

Re: When will my Norton Core be delivered?

Thanks, Garlen! Finally, some useful information. I didn't place my order until June 19...Guess it will be a while. But, at least you've been able to confirm that shipping has started. Will try to hang on to hope!

Kudos0

Re: When will my Norton Core be delivered?

After Norton had issued an authorization request to my credit card last week, only to then immediately reverse it ...  they have now actully, full-on charged my card. Although my order status has now only updated to a "settled" status, I anticipate a shipping notification should be showing-up just about any day now, as that would be the only logical next activity to occur for my ordering process at this point (Order Date: 3/16/2017). So it looks as though they actually are at last rolling them out the door. I can tell you that I for one am very much ready!

Kudos0

Re: When will my Norton Core be delivered?

Update: Scheduled Delivery Date from UPS now 8/8/17. I find it hard to believe that this can be configured/monitored for a complex environment with a phone rather than an Ethernet port (a major concern from other threads), but time will tell....

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Kudos0

Re: When will my Norton Core be delivered?

UPDATE:

Update to my post yesterday, Sat. 8/05 ... Shipping notification was indeed rx'd late last evening (Sat. 8/05) ... Shipped via UPS ... Shipped from Sunnyvale/San Pablo, CA ... ETA to me here in Richmond, VA, Fri. 8/11

Time to buy cigars! My little bundle-of-joy is about to finally be delivered!!! (*I always wanted a kid named 'Norton' ... <lol>)

Kudos0

Re: When will my Norton Core be delivered?

With all appropriate kindness to Norton - and, as a lifelong Norton user and recommender - They really chose to send this via slowest possible method? shipped on the 5th and scheduled to be delivered 6 days later? What is this? 1994? Seriously, folks. We are your early adopters. We are your core supporters (no pun intended). We jump in early to give you the extra boost in manufacture and planning, and then we get treated like we are second in line behind the Amazon shopper who purchased theirs today? Loyalty is something earned, and then you have to work to keep it. Norton needs to work on their loyalty issues.

Kudos0

Re: When will my Norton Core be delivered?

I just checked Amazon and BestBuy. Amazon has the Core in stock and can be delivered as early as tomorrow.  If I order with BestBuy, I could have it by the end of the week.

I pre-ordered from Norton in June (with the $100 current customer discount) and haven't received any notifications.  I called a representative (and spoke to a supervisor a few minutes ago) who confirmed what Gayathri_R said.  Those of us who pre-ordered will get it sometime by the end of August and they can't tell us when.  

I feel so disappointed by this whole experience.  I've been a loyal Norton customer for 10 years and was so excited about the product that I pre-ordered it.  Others are able to get the product now, but loyal customers who pre-ordered have to wait.  This is so frustrating.

If you are in the same situation as me, I'd urge you to call 855-966-7866 (Norton Core Support) and express your frustrations as well. 

Kudos2 Stats

Re: When will my Norton Core be delivered?

Amazon and BestBuy are in the business of selling and shipping physical items. So they are going to have a well established shipping system with the option for next day shipping for a fee.

Norton is not set up for this kind of shipping system. This is the first time Norton is shipping a physical product, so there is a learning curve. You are not getting next day shipping, but then Amazon and BestBuy did not offer you a $100 discount.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: When will my Norton Core be delivered?

You can always cancel and order from Amazon, but you won't get the discount.

BTW.  I'm in the same boat and I rather wait and get the discount.

Kudos0

Re: When will my Norton Core be delivered?

I agree. I like that I got a $100 discount, so will wait.
Kudos0

Re: When will my Norton Core be delivered?

--

--

--

And at the end of the day all it got me was a call from a very well spoken and nice guy telling me the exact same thing. So much for brand loyalty. On a side note... Curious to know that I only have a few more minutes to edit this but my chat history with the rep is still under moderation waiting for images to be oked.. and its been about 40 minutes. Yeah....hmm  you guys are really having me think about my next norton purchase long and hard.

Kudos2 Stats

Re: When will my Norton Core be delivered?

Thought that I would update all with the process of my Granite Gray Norton Core.

Order Date - 05/09/2017

Norton Email of Shipment - Today - 08/07/2017

UPS Estimated Delivery Date - Friday - 08/11/2017

Cannot Wait!! 

Kudos2 Stats

Re: When will my Norton Core be delivered?

Hi,

We apologize for the inconvenience caused. If you have not received the shipment date yet, you can expect us to reach out to you very soon.

Please note that when ordering through Norton, you get the below benefits, that you don’t see otherwise:
-          $100 cheaper price
-          Norton Core Security Plus subscription from time of pre-order for free, until you activate the router 
-          Free shipping

We have made a note of your feedback. If there is anything we can help you with, please let us know. Thank you.

-Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: When will my Norton Core be delivered?

Hi Gayathri_R,

I did not get $100 Cheaper,  mine cost $250. Where can I get my $100 dollars discount?. I order my Norton couple of month ago and i did not get a date yet.

Can you please help me?

-ED7779

Kudos0

Re: When will my Norton Core be delivered?

ED7779,

I believe it was a preorder special for current norton subscribers.

Kudos0

Re: When will my Norton Core be delivered?

Hi @ED7779,

I have sent you a private message regarding the status of your order. Please take a look into your inbox when time permits. Thanks.

-Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: When will my Norton Core be delivered?

It would be nice if someone would post with info like Ole Jerry did so we can get an idea on how shipping is coming along.

Kudos0

Re: When will my Norton Core be delivered?

I agree with Carl. I am watching unboxing videos on Youtube about the core yet I pre ordered. :::sigh::

Kudos1 Stats

Re: When will my Norton Core be delivered?

Norton has sold disks in the past.  The disks are still in stores for sale.  They should have at least some remedial ability to stock and ship physical items.

Kudos1 Stats

Re: When will my Norton Core be delivered?

huwyngr , So you're suggesting that silence on a logical screw up is the better route to take for the forums? Yeah good luck with that business plan. I'm the first one to defend front line staff because they get beat up when, like in this case, they aren't given any info so they literally have to repeat the same thing to every person, "wait for an email". In this situation its only excusable since its their first hardware offering but still very frustrating. I get your a "guru" here but silence is not the way to go when you screw up. Blatant honesty is. They simply bit off more than they could chew. Retailers have already delivered the first units to customers but those loyal to the brand and whom purchased from norton, have not.

Kudos0

Re: When will my Norton Core be delivered?

Hi @DJHolmes,

I’m sorry that we don’t have more information at the moment. But we are working to get these preordered devices shipped ASAP. Once your order has been shipped, you will be notified by email. But if you haven’t heard from us by end of August regarding the shipment, please let me know. Thank you.

-Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: When will my Norton Core be delivered?

To the Norton front line workers on this thread:

I appreciate the response, and that you are not a policy or decision maker. However, the claim that "pre-orders received $100 off, and that should be enough," isn't helpful to this issue, and frankly, incorrect. 

Loyal Norton customers took a risk with the pre-order. Those pre-orders were used (should have been used) as marketing information for the production buildup and run. The information from how many pre-orders, when they were placed, what parts of the world, and by whom (demographics) provides very valuable information to marketing teams as well as production teams.The discount is how you pay for this information. By offering a discount, you motivate buyers and purchase this information. It should have been rewarded by high priority in shipment of first units to these loyal users who helped Norton by providing this very valuable information.

The statement you provided can be interpreted as "You were given $100 off the purchase price. Now, be quiet while we put you on the back of the bus". That's not the message Norton should have intended to send.

Please tell your boss, to tell their boss, to tell their boss, to tell...that they made a mistake on this and it needs to be fixed. Thank you.
Kudos1 Stats

Re: When will my Norton Core be delivered?

Another problem here is that there have been multiple people asking for shipping information only to be told "when it ships you will get an email".  An email message is not what anyone is after.  We want the thing we bought!

How many dozens/hundreds of people have asked for a delivery estimate across all of the Norton Support access channels and you haven't even bothered to ask the appropriate teams?  I can understand that Support may not know that off-hand; but you certainly could have asked for and relayed that information by now.  

I paid for this product through Norton and Norton has no idea when Norton will send it to me.  I can go on to Amazon right now and buy it and have it delivered TODAY.  So Norton can ship huge quantities to Amazon warehouses all over the country but cannot fill orders for single units that they've had for months.

Kudos0

Re: When will my Norton Core be delivered?

Gayathri_R,

I got the "wait for the email" speech four times already. via 4 different sources. You do realize this does not silence those whom are frustrated at Norton yes? Saying .. you just hold your horses....is not exactly something to say for those who pre-ordered. If the unit was sold out and I placed an order then your "wait for the email" would be spot on. Because knowing its sold out, the onus would be on me. At this point, simply put, Norton has my order until this weekend, then its canceled. And frankly.. the "you saved 100" so kinda telling us to stop complaining again, isn't the smartest business model. Iv'e been a Norton subscriber for over a decade and this isn't the way to treat norton loyalist.