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Kudos0

When I push "Download Norton Family" I get "norton security with backup"

I paied for renewing of norton internet security.

After instaling this one norton family didn`t blocked sites for children.

I removed norton family and tried to install again.

Now when I push "Download Norton Family" instead norton family   I get  "norton security with backup".

I need norton family and not norton security with backup.

Help me to install norton family and that block sites not for children.

Replies

Kudos0

Re: When I push "Download Norton Family" I get "norton security with backup"

Hi kodaho,

Can you please help me to understand the issue better by providing the following information, so we can check into this?

1. Where you go to download Norton Family?

2. Please send me screen shots where show "Now when I push "Download Norton Family" instead norton family   I get  "norton security with backup"?

Thanks

Katie

Thanks Katie
Kudos0

Re: When I push "Download Norton Family" I get "norton security with backup"

Hi Katie,

I aded file

Thanks

Nir

Kudos0

Re: When I push "Download Norton Family" I get "norton security with backup"

Hi kodaho,

Thank you very much for the screen shots.  Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner, so we can check into your account specifically?

Thanks

Katie

Thanks Katie
Kudos0

Re: When I push "Download Norton Family" I get "norton security with backup"

Hi kodaho,

Thanks for the patience.  Our engineering team tried to reproduce the issue and they have downloaded NF from production https://family.norton.com . It downloaded correctly.

We are wondering if it's possible that you might have downloaded the product from Norton Security site instead of Norton Family. Can you please check and download Norton Family from https://family.norton.com?

If the issue persists,  I'd like to have a remote session with you.  If you are interested, please send me a private message via the forum by clicking Inbox at upper right hand corner for details.

Also, please let us know if any other Norton product has installed in the machine.

Thanks

Deepa

Thanks Katie

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