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Kudos0

When I turn on Norton Secure VPN, the printer goes offline

Posted: 29-Sep-2021 | 3:10PM · Edited: 19-Oct-2021 | 9:02AM · 2 Replies ·

My HP 8730 Printer is network-connected - no cables.  I print from my Windows 10 computer and my iPad and iPhone.  When I turn on Norton Secure VPN, the printer goes offline.  When I turn Secure VPN off, the printer goes back online.  In a previous thread, I read of a solution where I can completely uninstall the instances of the printer, including fax printer, then turn on Secure VPN, then reinstall the printer instances.  The iPhone and iPad do not use Secure VPN; it's not clear what would happen with them.  It sounds complicated.  If I get further insight on this from HP, I will return here and share.  Bottom line, Norton Secure VPN may not be worth it given this issue.  Norton 360 the latest version. 

[Edit: Calrified the subject]

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Accepted Solution
Kudos0 Stats

Re: When I turn on Norton Secure VPN, the printer goes offline

Posted: 30-Sep-2021 | 3:23PM · Permalink

Hello. Please read this thread for a possible solution: https://community.norton.com/en/forums/printing-vpn-working

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2283 - Windows 10 Pro x 64 version 22H2 / build 19045.3448 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: When I turn on Norton Secure VPN, the printer goes offline

Posted: 22-Oct-2021 | 8:34PM · Permalink

I'm glad you found my earlier post. I looked everywhere (obviously not) and couldn't find it.  No.  Those two answers did not work.  Any other suggestions would be welcome!

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