• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos4 Stats

when is norton going to fix identity safe for firefox 44

It has been months since Mozilla updated Firefox to the 40.x series. Norton, a company that normally is right on top of fixes, has yet to come up with a solution to make our beloved Identity Safe function. What's going on guys? I'm sure I'm not alone when I say I am beginning to loose confidence in a company I've used to protect my computer for a very, very long time. Please, please hurry up and fix this critical part of your software.

Replies

Kudos2 Stats

Re: when is norton going to fix identity safe for firefox 44

I have used Norton for many years and with out the use of my Norton id i had to move on to a more secure password manager.This is unbelievable that a company of your size can not work out the differences with Mozzilla.I may have to leave Norton Security all together after 10 years of loyalty

Kudos0

Re: when is norton going to fix identity safe for firefox 44

I apologize to the Norton family. I'm sure you guys are working as fast as you can to fix this issue. It was not my intent to have my post generate negative comments. I just would like to have an answer.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

kenteichernycrr:  I just would like to have an answer.

Norton Toolbar Limited Compatibility patch for Firefox 44 is available

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Ditto.

I am wondering if there can be a miscommunication due to semantics: "Vault" ~ "Identity Safe" are NOT synonymous?

I believe the original post is referencing Identity Safe as the integrated password manager in Firefox add-ons (as I have also referred to it). I have come to depend on this very helpful/convenient feature as well, and have reverted to using Internet Explorer to be able to apply passwords from within a browser (and I don't even like IE). I am presuming that password access through FF44 is NOT available right now, as, usually, these are automatically enabled by FF.

So, is it safe to say that "Identity Safe" references are NOT specifically regarding browser integrated password manager (given that the link to Norton Toolbar Limited Compatibility patch for Firefox 44 is available states that "Vault" is NOT available)? 

N360 22.5.5.15 / Firefox 44.0.1

Kudos1 Stats

Re: when is norton going to fix identity safe for firefox 44

Hi The Unperson,

I also have to wonder about the misnomer causing confusion. Also since the name of the FF add-on was changed from Norton Toolbar to Norton Identity Safe it is perhaps even more confusing for some users.

The following is an edited suggestion I made to Norton in a post around the middle of January regarding the naming of the LiveUpdate made to change the add-on to be compatible with the new version of FF:

<EDIT>  Just an after thought having read more complaints about the browser add-on update not changing the password manager function of the NTB:

Currently Norton Browser Toolbar Add-on is being used for terminology of the update that "increments the Identity Safe" to a newer version to work with a newer version of FF.

Perhaps changing the title of that update from Norton Browser Toolbar Add-on to something like Identity Safe Limited Capability Add-on might curtail some complaints and cut down on the anxiety of the FF users thinking the patch may provide full (former) Norton Toolbar functionality.

Just my 2¢ on this matter. 

Kudos0

Re: when is norton going to fix identity safe for firefox 44

I followed the link you supplied. All I found were notes about everything that has been 'fixed' EXCEPT for Identity Safe.

This problem goes back at least as far as November 3, 2015, based on the link you provided.

bjm - if you are going to respond to forum questions, the least you can do is read them carefully and make sure you are responding to the issue. Nothing in the link you supplied, or the sub links included there, provide any definitive information about when we can expect IDENTITY SAFE FOR FIREFOX 44 to be working.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

I think what we're asking for is the Identity Safe Auto Fill feature. It has been quite challenging working without it, especially as I use Norton Password generator and cannot rely on my memory to fill these in manually. There was a posting on these forums on 17th November saying they "plan to release the functionality of Identity Safe in phases. The first phase will focus on highest-use functionality, likely to be auto-filling your username and password in Firefox". If that was the first phase and it was announced on 17th November, I can only conclude that it must be a very complex task?

Kudos0

Re: when is norton going to fix identity safe for firefox 44

kenteichernycrr:  bjm - if you are going to respond to forum questions, the least you can do is read them carefully and make sure you are responding to the issue. Nothing in the link you supplied, or the sub links included there, provide any definitive information about when we can expect IDENTITY SAFE FOR FIREFOX 44 to be working.

Exactly.....there is no definitive information as to when,.....if I knew I'd tell ya'. 
Norton does not provide definitive "time tables".    Too many variables.  And since you posted in your opening post "It has been months".....then you're aware.   I posted an answer.  Appears, not to be the answer you wanted.   Hopefully, next time I'll post an answer to your liking.  Regards.  

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Kudos Yank, great idea. Agreed, perhaps clarifying the parameters would alleviate some headache from both sides. As for me, sadly, I have reverted to IE for my password associated web work (though I hate other IE issues). I do say that aspect of my Norton's package was/is a GREAT addition to their software - as apparently many concur. Didn't realize how I depended on it - Thanks!

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Norton needs some management skills as well as programmers. The military has a term for this debacle: Charlie Foxtrot!

Appropriate aint it?

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Sadly, Trend Micro seems to be the only one one top of this issue though their other features are lacking.

I bought that and just use the "Password Manager" that installs as a separate program.

When you go to uninstall it, you realize that you can uninstall the main program and leave Password Manager that appears on Firefox as an icon next to Ad Block Plus, etc.. in the upper right hand corner of Firefox and auto fills and remembers your passwords, etc.

So I'm using it with Norton till they can "completely" fix the toolbar...

Kudos0

Re: when is norton going to fix identity safe for firefox 44

...I thought it was SNAFU. (...of course PR always claimed the F stood for "fouled.")

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Hello

Then it is like the Firefox password manager when it works and comes back again. That program is also a stand alone Program Manager which is free.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: when is norton going to fix identity safe for firefox 44

I guess Firefox is making things even worse - they just came out with another update - 44.0.2

Now I'm afraid if I allow the update it will just make matters worse to get Identity Safe working when Norton releases a fix.

Kudos1 Stats

Re: when is norton going to fix identity safe for firefox 44

I have been a user of Norton products for more than a decade, and I have to say this is probably the most frustrated I have been.  I find it unacceptable for the company to put out a statement every few months telling us that the solution is to use another browser, or run the Identity Safe in the background.

I did not pay good money for 5 PCs to run a program like this.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

I have to assume that at some point in the past, probably during a previous software outage, Norton decided that the customer anger associated with not knowing what is going on would be less than that resulting from raising expectations prematurely.  But after 4+ months, and 3 months since the last prognosis ("several months"),  that logic no longer holds. 

My reading of the various forums suggests that customer anger has passed the point where a delivery of a new Firefox Identity Safe add-on will restore good feelings--even if it happens later today.  The fact is that many of us have a good understanding of what it takes to produce a new, secure, bulletproof piece of software.  We don't ask for miracles.  We would be willing to wait a reasonable time if we thought that something was happening.  But the silence inevitably suggests that this project is on the back burner and that Norton cannot say anything because there is nothing to say.  Hopefully that is not true, but there is no evidence for that hope.

My opinion is that customer relations would be improved greatly by periodic updates, even if they were nothing more than "we are still coding and have no estimate of time to completion" or "we are debugging and testing, still no estimate of release date." The idea is that the customers should not feel that they have been forgotten.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Hello

I have not forgot the Firefox Identity Safe users.  My efforts are behind the scenes where you can't see them. I guess I haven't been too successful yet since there hasn't been any responses yet.. I am but another user like you guys are. I'm not a Symantec Employee.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: when is norton going to fix identity safe for firefox 44

I certainly apologize if my remarks seemed to be directed at other forum members.  The effort of the Gurus to maintain communication with Norton is one of the most valuable things about these forums.  My remarks were intended for Norton itself.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

I suppose it's possible that the technicians at Symantec have not been fully concentrating on the FF project, and have been preoccupied with other activities.

On February 3, 2016 Symantec's Senior Technical Support Engineer was arrested at his home on charges that include first-degree sexual abuse, six counts of incest and five counts of second-degree sexual abuse.

http://registerguard.com/rg/news/local/34040876-75/symantec-employee-arr...

Kudos0

Re: when is norton going to fix identity safe for firefox 44

As disgusting as this story is, it happened February 3. Not much of an excuse for months without a solution. Unless, of course, this guy's activities occurred at Symantec and have been known and have coincidentally been going on since Firefox first came out with an update that screwed up Identity Safe to begin with. 

Kudos9 Stats

Re: when is norton going to fix identity safe for firefox 44

hok:

I suppose it's possible that the technicians at Symantec have not been fully concentrating on the FF project, and have been preoccupied with other activities.

On February 3, 2016 Symantec's Senior Technical Support Engineer was arrested at his home on charges that include first-degree sexual abuse, six counts of incest and five counts of second-degree sexual abuse.

http://registerguard.com/rg/news/local/34040876-75/symantec-employee-arr...

Well, that completely inappropriate suggestion hits a new low in a long list of uninformed, questionable, speculations about the reasons it is taking an extended time for Symantec to release a Firefox Identity Safe patch.  It was announced at the outset that nothing would be released for a period of several months - there was never any expectation on the part of Symantec that a patch would be made available quickly.  And users were informed of this.  And yet some here go on and on claiming they have been misled and neglected because of imagined corporate greed, mismanagement and now, apparently, allegations of criminal moral misconduct by one individual who may not even be involved with the project.

It is one thing to say, "Hey, this is taking too long, Symantec should do better;" but it is quite another thing to assert that the delay is due to the unrelated alleged criminal misbehavior of an individual.  This one crossed the line.

Kudos3 Stats

Re: when is norton going to fix identity safe for firefox 44

I could not agree with you more - I thought I said that in my post. I agree, all of this nonsense is getting out of control. My first career was as a computer programmer, so I know very well how long this task can take. It's just soooo upsetting to be forced to use second or third choice for internet access just so I can have the benefit of the great Norton tool I've been relying on for years. Sure, we'd all like some official word with an idea of when the task will be ready for installation. But, besides everything else, Mozilla keeps putting out updates that are probably just making things worse. I'm sort of sorry for my original post - wish I could take it all back and just read what others have had to say on the subject.     

Kudos1 Stats

Re: when is norton going to fix identity safe for firefox 44

SOJ wrote

It is one thing to say, "Hey, this is taking too long, Symantec should do better;" but it is quite another thing to assert that the delay is due to the unrelated alleged criminal misbehavior of an individual.  This one crossed the line.

I agree. hok, you've been bad mouthing Symantec for quite some time now, but this is a new low.............

Windows 10 Home X 64
Kudos0

Re: when is norton going to fix identity safe for firefox 44

I agree with SendOfJive's comment .

Hok, do complain about the long delay in fixing the Firefox problem, if you think so, but without relating it to "the alleged criminal misbehavior of an individual." This is just low speculation.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: when is norton going to fix identity safe for firefox 44

Negative kudo to hok.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: when is norton going to fix identity safe for firefox 44

Dear 'kenteichemycrr',

Please don't apologize for initiating this post, even though it descended in one instance into an outrageously inappropriate comment. I value your post (its tone as well as content) because it lets me know I'm not alone in my disappointment and mystification at Norton's either inability or unwillingness to systematically update its loyal customers on such a major issue. (I'm retired now, but for years I managed software development for some of the world's biggest software companies. Like you, I have a pretty good instinct for the technical scope of Norton's FF challenge, but more importantly I can say with some modest claim to authority that Norton management has really botched their customer relations on this one.)

Dear "The Unperson',

Thank you for your suggestion, with which I agree, that there's been some semantic confusion about just what the FF extension is and is named and which of its functions are working and which not in FF 4x.x. In particular, I do not understand Norton's statement in their 'limited-functionality for FF 44' announcement you link to that "the VAULT feature is not available." To be as specific as I can: I have the 'Norton Identity Safe Addon for Firefox' enabled in FF 44.0.2. This creates a toolbar with two halves, Norton 'Safe Search' and three mysterious dots. When I click on the "three-dot function" I get an 'Open Identity Safe Settings' option. That opens a Settings display which I have to close in order to expose the 'Vault Closed' window which allows me, using my Identity Safe password (as a side note, I find the different requirements and uses of (1) my Norton Account pw, (2) my Norton ID Safe pw, and (3) the 4-digit pin catered to on the mobile device applications a little confusing), to open my vault. All the vault view and edit functions are there, so I don't know what "the VAULT feature is not available" means. What Norton used to support in FF and still supports on my mobile devices (with some unresolved glitches), but no longer on FF, is (1) auto-fill, and (2) automatic updates to the Logins in my vault when it detects (used to detect) that I changed a password on a given site. To get around the lack of auto-fill, I use the ability to copy the password in a given Login to the clipboard. For me that is a manageable alternative and preferable to switching altogether to an otherwise less preferred browser.

So to repeat, I think it is a reasonable expectation on my part as a loyal (and otherwise generally satisfied) customer of Norton that they would provide periodic updates on which FF functionalities they intend to restore or add, in what approximate time frame (and perhaps some useful tips for specific procedural workarounds).

One question for you all: What and who are the 'GURUs'? What qualifies you as a GURU? Does GURU mean you are a Norton employee? If not, does it mean you have formal insider access to Norton (I, for example, served on an invitation basis on a number of formal customer advisory boards)?

Randy Gibbons

Kudos0

Re: when is norton going to fix identity safe for firefox 44

I should have added a 3rd feature once but no longer supported in FF, namely, the automatic creation of a new Login in the vault when it detects (used to detect) that I was signing in with credentials to some particular site/url.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Dear Randy,

Thanks very much for a really helpful post.  I had not realized that it is possible to open the Vault from Firefox--I think this is a capability that was quietly added somewhere along the line.  However, my experience differs from yours in one respect: After I open the Vault, the Search bar at the top of the Settings dialog is grayed out and unresponsive.  So, although the Vault is open (confirmed by checking from IE), I am still unable to see logins.  Am I missing something?

Thanks again,

John

Kudos0

Re: when is norton going to fix identity safe for firefox 44

John - I'm uncertain what "the Search bar at the top of the Settings dialog" you describe is. After I open the vault by entering my IDSafe password in the 'Vault Closed' window and clicking on Open, the display changes to a list of my Logins, with options to the left to switch the display to Logins, Addresses, Wallets, Notes, or Tags, and a horizontal bar along the top that provides (1) option to create a New record (Login, Address, Payment, or Note), and (2) a 'Search your vault' textbox/function. (And a horizontal bar at the bottom with options such as 'Close vault.') But all of the Login (Address, Wallet, Note, Tag) records are viewable/editable when I click on them. Opening a Login record is how I get to the feature where can copy the password to the clipboard.

Are you seeing something different?

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Randy - got it!  I didn't realize that I had to close the "Settings" dialog before the "Search your vault" window was activated.  Works exactly as you described now.  Thanks again.

John

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Randy

One question for you all: What and who are the 'GURUs'? What qualifies you as a GURU? Does GURU mean you are a Norton employee? If not, does it mean you have formal insider access to Norton

The Gurus on this forum are just users like you who volunteer our time to try to help other users from our experience with the Norton products. We are not Norton employees. After a time of showing we are actually helping with useful and knowledgeable posts, the administrators of the forum invited us to accept the Guru position. It does allow us some access to Norton employees when we cannot find a solution ourselves. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: when is norton going to fix identity safe for firefox 44

Thanks for the clarification, Peterweb, GURU!

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Hi Randy and John,

Please try the following - I will explain later why I ask for you to do this.  Once you do the three dots, and get your vault open to the list of log ins, select the arrow pointing to the right on the right hand side of any log-in entry.  What happens?

If the log-in opens in another window, go to the Menu Bar's Help and tell me what about says.

I now this sounds crazy at the moment, but please bear with me.

Also Randy, Guru's are volunteers who have a good knowledge of Norton products and who have been helpful to other users on the community forums.  They become Guru's by invite from Norton after they have displayed that knowledge and willingness to assist other users over a period of time.  We do have an inside link to Norton and are probably harder on Norton then most users.  We do on occasion get invited to participate in phone discussions involving areas we have the most knowledge or experience in.  Some of us have attended conferences @ Symantec.  You'll also probably see that most of us Gurus have areas we steer clear of responding to - I for example do use Win 10 (I'm on Win 7), nor do I use Chrome (not even installed on my systems), so I do not respond to those areas.

Looking forward to your responses.

<EDIT>  I guess I need to type faster - peterweb!   

Kudos0

Re: when is norton going to fix identity safe for firefox 44

So when I click on the right arrow it takes me to the url for the particular Login record (and, unfortunately, as we know, doesn't fill in the form!), either in a new window or in a new tab, depending on how I've configured my FF options. At that point are you asking me to open the 'About Firefox' option in the FF Help dropdown? (When I do that, it tells me I'm running FF 44.0.2 and that it's up to date.) Or perhaps you meant something else?

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Thanks Randy,

I have Internet Explorer set as my Default Browser, and I can follow your procedure with the three dots in FF 44.0.2.  However when I sign into my Vault, I end up actually logging into my Vault in IE.  When I select the arrow, it takes me to the URL, and logs me in.  When I select Help > About it shows IE.  So what is happening for me is that although I am using the three dots in FF, I am being logged into my vault in IE - my default browser.

I was just curious if that might be some kind of work around - thanks for your time.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Thanks, Yank.  Brilliant discovery!  I tried about a dozen websites--about half of them logged in without problem, as if the old Norton Vault was working.  The others came back with either "This page cannot be displayed" or a partial login (password only).

Still awkward--a lot of clicking for what used to happen seamlessly--but I am now motivated to restore FF as my default browser.  Anything is better than using IE.

Kudos0

Re: when is norton going to fix identity safe for firefox 44

Hello

Please remember that the Vault isn't finished yet, so, I am sure that there will be improvements and refinements yet to come. It looks like you guys have discovered that it is coming along even though there have been no formal announcements from Norton. Please also realize I assume that this is still in the testing mode so things may change when the final version is released.

It looks like users have to try the Toolbar on their own and see what works and what doesn't work without waiting for an Announcement since they are don't want to take the time to create an Announcement at this point.

Sorry users if I am just giving my opinion here. Some of you don't like that and think I just support Norton no matter what. I do push Norton in places you can't see.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.