EdwardJ Fletcher Newbie1 Reg: 16-Nov-2023 Posts: 1 Solutions: 0 Kudos: 0 This forum thread needs a solution. Kudos0 When VPN is on I have no internet access. Posted: 18-Nov-2023 | 5:52PM · 4 Replies · Permalink With my VPN off I have internet access. When I turn on my VPN I lose internet access. Why? I have the same question1Stats Last Comment Replies bjm_ Guru Norton Fighter25 Reg: 07-Sep-2008 Posts: 33,496 Solutions: 1,916 Kudos: 5,288 Kudos0 Re: When VPN is on I have no internet access. Posted: 18-Nov-2023 | 9:30PM · Permalink Is this what you are seeing? If so, have you actually checked your internet connection? From my image what is shown is that the wifi connection from my router is being replaced by the VPN connection. This is normal. It is just the way Windows is reporting which network connection is the last link between your computer and the internet. https://community.norton.com/en/comment/8522714#comment-8522714 Fynn Newbie1 Reg: 27-Nov-2023 Posts: 1 Solutions: 0 Kudos: 1 Kudos1 Stats Re: When VPN is on I have no internet access. Posted: 27-Nov-2023 | 8:57AM · Edited: 27-Nov-2023 | 9:37AM · Permalink This has been occurring for many days now. I contacted Norton Tech Support and they said the issue (VPN/Windows) resided within Norton HQ. Unfortunately, Norton has not notified its subscribers of the issue and when they hope to resolve it. Recently I uninstalled the Norton package and reinstalled but to no avail in solving the problem. I was then told by Tech Support to disable Auto Protect and Firewall and then reboot. I did this and now I have my WiFi back but no Norton VPN protection. I was hesitant to try to turn on VPN again for fear of losing my WiFi and will have to go through the disabling procedure again. Today I contacted Tech Support again and they said the issue was resolved in-house. Tech Support then assisted me in reconnecting so now I no longer lose my WIFI when turning on VPN. peterweb Guru Mobile Master Norton Fighter25 Reg: 17-Apr-2008 Posts: 40,048 Solutions: 2,533 Kudos: 6,931 Kudos0 Re: When VPN is on I have no internet access. Posted: 27-Nov-2023 | 9:46AM · Permalink @Fynn Be sure you are not using your computer with Auto Protect and Firewall disabled. That reduces your Norton protection to almost nothing. Are you using the VPN at home or at public hotspots? You do need one to help with privacy at the public hotspots. But if you have a properly secured router at home, you do not really need one. See this Norton blog on this. https://us.norton.com/blog/privacy/do-you-need-a-vpn-at-home bjm_ Guru Norton Fighter25 Reg: 07-Sep-2008 Posts: 33,496 Solutions: 1,916 Kudos: 5,288 Kudos0 Re: When VPN is on I have no internet access. Posted: 27-Nov-2023 | 11:41AM · Edited: 27-Nov-2023 | 11:41AM · Permalink @EdwardJ Fletcher https://community.norton.com/en/comment/8549990#comment-8549990 Login or register to participate.