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When will Norton refund my $112.59?

Posted: 18-Jun-2022 | 10:50AM · Edited: 18-Jun-2022 | 11:25AM · 3 Replies ·

I called Norton on 6/15/2022 to renew Norton 360 DELUXE (I believe that is the product). I got connected to micropctech (in India) to a man by the (new) name of John Walter. He kindly spent 1 1/2  hrs. with me and sold me the new subscription for $99.99. Yesterday, Norton charged me $112.59 to renew--something I did not initiate THOUGH I DID JUST UPDATE MY CREDIT CARD WITH THEM. I called & disputed that and that is being processed. How do I confirm that the subscription renewal through micropctech was valid? My laptop is a Toshiba manufactured in 2014. I would appreciate any help!       THANK YOU!!!, COMMUNITY AND ALL, for telling me my subscription HAS BEEN UPDATED!!     ADDITIONALLY, when will NORTON REFUND MY $112.59? This is important to me. :) :)

Labels: Microsoft Edge, Subscription, Windows 10, Refund
Accepted Solution
Kudos0

Re: When will Norton refund my $112.59?

Posted: 18-Jun-2022 | 11:44AM · Edited: 18-Jun-2022 | 11:45AM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

View Accepted Solution in Context

Replies

Kudos0

Re: When will Norton refund my $112.59?

Posted: 18-Jun-2022 | 10:55AM · Edited: 18-Jun-2022 | 11:44AM · Permalink

Simeon Hernandez:
I called Norton on 6/15/2022 to renew Norton 360 for Windows (I believe that is the product). I got connected to micropctech (in India) to a man by the (new) name of John Walter.

"micropctech" does not sound like official Norton Support.
Did you call/contact official Norton Support?

Norton Community does not have access to your Norton account, subscription details nor payment method. 

Please contact official Norton Support regarding your Norton subscription/refund. 

Please Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport

Simeon Hernandez:
How do I confirm that the subscription renewal through micropctech was valid?

Please contact "micropctech"... who/whatever they are. 

Is this your "micropctech"?

https://micro-pctech.com/

https://safeweb.norton.com/report/show?url=https://micro-pctech.com = Warning -> Phishing

FWIW ~

micro-pctech.com has a very low trust score. Why?
We scanned micro-pctech.com for several indicators and we think the website may be a scam. Exercise extreme caution when using this website.

https://www.scamadviser.com/check-website/micro-pctech.com 

Accepted Solution
Kudos0

Re: When will Norton refund my $112.59?

Posted: 18-Jun-2022 | 11:44AM · Edited: 18-Jun-2022 | 11:45AM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Kudos0

Re: When will Norton refund my $112.59?

Posted: 18-Jun-2022 | 1:19PM · Permalink

Related: https://community.norton.com/en/forums/scammed-inside-norton

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions

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