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Kudos0

Where is the correct place to post questions about Norton Security?

Where is the correct place to post questions about Norton Security?

Norton Internet Security | Norton 360 | Norton AntiVirus
or
Norton Security

And how long does it take before my post appears?

TIA.

Labels: Windows 10

Replies

Kudos1 Stats

Re: Where is the correct place to post questions about Norton Security?

Hello Michael

If it is about the product Norton Security for PC's, then it should go in the Norton Security section.

What can we help you with today?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.0.85 I E 11
Kudos0

Re: Where is the correct place to post questions about Norton Security?

Good to know. Then I posted in the correct place.

I've posted 4 or 5 comments in last 24 hours in Norton Security.

Only one didn't get posted...even though I tried a second time.

Any idea why some comments/questions may not post immediately?

For example, are they possibly scanned for certain keywords and redirected to a different list (or thread) than the one for "Norton Security" where they may be placed in  a queue which necessitates a longer wait  time?

FWIW, the two missing comments are also missing from the Activity Log for my account.

Kudos1 Stats

Re: Where is the correct place to post questions about Norton Security?

Hello Michael

If they are not in your Activity Log, then they didn't get moved to a different Board. If they were spam, they would get deleted, but so would your Account. If there was a picture that was being moderated, then the rest of the post would be posted.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.0.85 I E 11
Kudos1 Stats

Re: Where is the correct place to post questions about Norton Security?

Especially for new forum members, any post that may have an image or a link may be delayed until a moderator ensures everything follows the forum guidelines. And as floplot notes, the spam filters for the forum may have picked up some phrase in your post. That will also delay until a moderator checks it out. 

On the weekends, there are fewer moderators available, so it can take a little longer. Especially on a holiday weekend.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Where is the correct place to post questions about Norton Security?

"Especially for new forum members, any post that may have an image or a link may be delayed until a moderator ensures everything follows the forum guidelines."

Bingo!

I am almost certain that is what has happened given that my posts had both a link and an image.

Thank you so much for solving this for me Peter. I will wait for further action on Monday.

A Happy Easter indeed.

Michael T.

Senior Software Engineer (retired)

San Diego, CA

P.S.

BTW, I am actually a newbie in new username & email (and account) only. Back in Feb and Mar I posted several questions in "Other Norton Products" using the username Tom Bennett and a different email addy. Unfortunately I forgot to keep a record of my password and your login does not have one of those handy links for when you forget your password. Oh well. 

Kudos0

Re: Where is the correct place to post questions about Norton Security?

I am actually a newbie in new username & email (and account) only. Back in Feb and Mar I posted several questions in "Other Norton Products" using the username Tom Bennett and a different email addy. Unfortunately I forgot to keep a record of my password and your login does not have one of those handy links for when you forget your password. Oh well. 

This was my thread back in February.

https://community.norton.com/en/forums/norton-bootable-recovery-tool-iso...