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Kudos0

Where has Norton AntiVirus for Mac 11 APPLICATION gone?

It has disappeared from the folder and I can't reinstall it from the disk. The other folders and aliases and readmes etc are there. The first I knew was I clicked the icon in the Dock and nothing happened.

Replies

Kudos0

Re: Where has Norton AntiVirus for Mac 11 APPLICATION gone?

Are you sure you didn't put the application in the Trash? We never move the application in our updates. Try using Spotlight to find the Norton AntiVirus application by clicking  the Spotlight icon (the magnifying glass in the upper-right corner of the screen)  and typing Norton AntiVirus. This should show you where the application is at, if it is still on your computer.

If it's not on your computer, why can't you re-install it from disk--is there a problem re-installing, or did you just misplace your installation CD?

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Where has Norton AntiVirus for Mac 11 APPLICATION gone?

I had to reinstall the system software but everything  was put in a Previous System Folder and my preferences and everything else are still here although I trashed the Previous System Folder as my computer seemed to have run out of space. On  Apple Discussions I was told it was OK to trash the Previous System Folder so did that.

While I had originally bought Norton AV 9 as a disk I downloaded the newer version from symantec or digitalriver and saved it on a disk and have tried to reinstall it from there. 

Kudos0

Re: Where has Norton AntiVirus for Mac 11 APPLICATION gone?

I have just redownloaded Norton Antivirus 11 from my Symantec account using the link in my order form and the application is still not there. I still get the popup prompt to reinstall Norton Antivirus.
Kudos0

Re: Where has Norton AntiVirus for Mac 11 APPLICATION gone?

Now, the screen went black again and that message to hold down the Start button appeared. I have had enough over the last three weeks and have decided to delete all Symantec files.
Kudos0

Re: Where has Norton AntiVirus for Mac 11 APPLICATION gone?

I would suggest you to use RemoveSymantecMacFiles utility and then reinstall the Norton AntiVirus for Mac 11.0. Read the following article for more information on how to use this utility:

http://service1.symantec.com/SUPPORT/num.nsf/docid/2002110814042611

--Vinod

Kudos0

Re: Where has Norton AntiVirus for Mac 11 APPLICATION gone?

Yes! I threw out all files I found using Spotlight with Syamntec and Norton except the email with my order number; then I reinstalled and it is working again. Thanks.

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