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Kudos0

Where is Norton Software Updater now?

Hi,

Sine last GUI update at the end of last year, I am missing very important function from previous version - Norton Software Updater.

Where to find it in latest version of Norton? I spent some time, could not find it (the newest GUI version is not the great one).

Replies

Kudos0

Re: Where is Norton Software Updater now?

With all the issues reported here with this feature, it is possible that Norton has disabled it. I cannot see it in my 360 either. 

Kudos0

Re: Where is Norton Software Updater now?

On 4 different computers....  Software Updater is there, where it has always been.

For those who do not know --- From the Context Menu, right click Norton icon, select "Open My Norton" and it's the second entry.  

Kudos0

Re: Where is Norton Software Updater now?

Where is the Context Menu? My printscreen is below.

Kudos0

Re: Where is Norton Software Updater now?

@Ricardo777
Your Norton 360 for Gamers has "More Norton" [here].  I think you should see "My Norton" (see below NOTE). 
Please click your "More Norton" and see if you find "Software Updater". 
If not please click Settings gear (if you have a Settings gear).


Or, click Settings from Norton 360 for Gamers system tray icon.  Settings from Norton 360 for Gamers system tray icon should open "My Norton" Settings.  Do you find Software Updater? 


Norton Software Updater documentation points to "My Norton".
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v138894743

I think the context menu @Frank V is talking about is the Norton system tray icon right click menu -> Open My Norton.  

Norton 360 for Gamers system tray icon has "Open My Norton".  



NOTE: @Ricardo777 
Please review this thread & pics -> How to get "My Norton" launch view back
https://community.norton.com/en/forums/how-get-my-norton-launch-view-back
~ as I recall @Melvin Frohike had to reinstall Norton 360 for Gamers to get "More Norton" change to "My Norton" [here].  Maybe, you need to refresh your Norton 360 for Gamers install. 
Norton Remove and Reinstall tool for Windows [here].

peterweb:
With all the issues reported here with this feature, it is possible that Norton has disabled it. I cannot see it in my 360 either. 

@peterweb
FWIW ~ my My Norton has Software Updater feature.  I have Software Update feature off in my My Norton Settings.

as test: Software Updater on:

Kudos0

Re: Where is Norton Software Updater now?

Switch between the My Norton window and classic view
Switch to the classic view is not available on Norton 360 for Gamers.

https://support.norton.com/sp/en/us/home/current/solutions/v135516915#

Maybe, Norton 360 for Gamers default view is classic view. 

Kudos0

Re: Where is Norton Software Updater now?

Looks like my version do not have Launch View option:

Kudos0

Re: Where is Norton Software Updater now?

I found this, its says: Switch to the classic view is not available on Norton 360 for Gamers.

https://support.norton.com/sp/en/uk/home/current/solutions/v135926016

However, when I log in through the website I got the info:

You have 262 days remaining on your current subscription.

Norton Go Premium Protection for 10 devices.

So I got Norton Go Premium (10 devices) as website but my AntiVirus is Norton 360 for Gamers.

Do you have hny idea what to do? Customer service?

Kudos0

Re: Where is Norton Software Updater now?

I'm still thinking your More Norton should be My Norton.  

Ricardo777:
Looks like my version do not have Launch View option:

NOTE: @Ricardo777 
Please review this thread & pics -> How to get "My Norton" launch view back
https://community.norton.com/en/forums/how-get-my-norton-launch-view-back
~ as I recall @Melvin Frohike had to reinstall Norton 360 for Gamers to get "More Norton" change to "My Norton" [here].  Maybe, you need to refresh your Norton 360 for Gamers install. 


Norton Remove and Reinstall tool for Windows [here].

Kudos0

Re: Where is Norton Software Updater now?

Ricardo777:

I found this, its says: Switch to the classic view is not available on Norton 360 for Gamers.

https://support.norton.com/sp/en/uk/home/current/solutions/v135926016

However, when I log in through the website I got the info:

You have 262 days remaining on your current subscription.

Norton Go Premium Protection for 10 devices.

So I got Norton Go Premium (10 devices) as website but my AntiVirus is Norton 360 for Gamers.

Do you have hny idea what to do? Customer service?

I think Norton GO is the same as Norton 360 for Gamers. 

I think refresh your Norton install or.... 

Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport

I think your More Norton should be My Norton. 

Kudos0

Re: Where is Norton Software Updater now?

Norton GO is the power-boost you need!

I think Norton GO is same as Norton 360 for Gamers.  US/UK

I think your "More Norton" should be "My Norton". 

Kudos0

Re: Where is Norton Software Updater now?

Thanks for Contact Support details, looks like anything in the context menu.

Kudos0

Re: Where is Norton Software Updater now?

R U looking at Start Menu or Taskbar.  My System Tray (where the clock is) is right side bottom...my setup. Maybe, you've moved your Taskbar/System Tray to the side...per your pic [here]. 

Norton 360 for Gamers system tray icon has "Open My Norton".  

Does your Norton have "Open My Norton"?

Kudos0

Re: Where is Norton Software Updater now?

Based on your pic.  Look like you have Norton pinned to your Taskbar.

Kudos0

Re: Where is Norton Software Updater now?

Norton desktop icon pinned to Taskbar. Rt click menu. 

Note: I'm W10

Kudos0

Re: Where is Norton Software Updater now?

Ricardo777:

Where is the Context Menu?

right click Norton system tray icon = context menu 

Norton 360 for Gamers system tray icon has "Open My Norton".  

Does your Norton system tray icon have "Open My Norton"?

Kudos1 Stats

Re: Where is Norton Software Updater now?

@peterweb
FWIW ~ my My Norton has Software Updater feature.  I have Software Update feature off in my My Norton Settings.

I think I may see what is happening here. For daily use I use a Standard Windows user account. No sign of Software updater. I logged into my Windows Admin account and turned on Software Updater in Norton Settings and saw, and ran the feature while still in the Admin account. Without changing the settings, I logged out of the Admin account and logged into my Standard user again. Still no sign of any Software Updater feature. 

So my conclusion is that this feature is similar to Norton Settings. You need to be logged into an Windows Admin account to access this feature.

Kudos0

Re: Where is Norton Software Updater now?

peterweb:

So my conclusion is that this feature is similar to Norton Settings. You need to be logged into an Windows Admin account to access this feature.

Yep, I always forget the obvious.   Thanks

Kudos0

Re: Where is Norton Software Updater now?

Ricardo777:

Sine last GUI update at the end of last year, I am missing very important function from previous version - Norton Software Updater.

R U using Windows Administrator account?