• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Where do I find the 13-character PIN to activate my Norton 360 lifelock Deluxe subscription on my android phone? Error code is -3004

Where do I find the 13-character PIN to activate my Norton 360 lifelock  Deluxe subscription on my android phone? Error code is -3004

[Edit: Clarified title]

Replies

Kudos0

Re: Where do I find the 13-character PIN to activate my Norton 360 lifelock Deluxe subscription on my android phone? Error code is -3004

You need the 25 position product key not a pin.

Kudos0

Re: Where do I find the 13-character PIN to activate my Norton 360 lifelock Deluxe subscription on my android phone? Error code is -3004

Hi Margaret_12,

Are you by chance an Xfinity / Comcast customer?

Kudos0

Re: Where do I find the 13-character PIN to activate my Norton 360 lifelock Deluxe subscription on my android phone? Error code is -3004

There is no where in the Mobile 360 app to enter a product key. You only sign into your Norton Account during the installation process to access a valid subscription.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Where do I find the 13-character PIN to activate my Norton 360 lifelock Deluxe subscription on my android phone? Error code is -3004

@Margaret_12

Have you downloaded the program unto the phone?

https://support.norton.com/sp/en/us/home/current/solutions/v118869637

If a Comcast customer who had their Comcast Norton deactivated, uninstall it in Apps on the Android phone and then see the instructions above. 

Kudos0

Re: Where do I find the 13-character PIN to activate my Norton 360 lifelock Deluxe subscription on my android phone? Error code is -3004

Open Norton 360 Mobile App :

1/ Click on three bars on top left

2/ Click "Help"

3/ Choose "Activate Norton 360 app on Mobile Device"

4/ Choose the option which applies and follow directions