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Kudos0

While PC idles, Norton takes over and won't let me do anything else

Recently replaced XP w/NIS 2010 with full clean installation of Win 7 32 bit. I then re-installed Norton from DVD. Since about Thursday of last week, when I leave PC idling, Norton takes over. When I get back to PC I see the following message:  "Norton Internet Security is currently performing background tasks", and basically stops me from doing anything.

I right click on desktop to get to Task Manager and I can see the little time circle but nothing happens. I reboot and then when it happens again I try ctrl-alt-del and I do get the screen that allows me to select Task Manager, but then nothing happens from then on. I can see the hard drive light is solidly on.

I checked my last update and it is version: 17.7.0.12. Yesterday, I followed the suggestions of downloading definitions to desktop as outlined under "My computer runs slowly after I install my Norton 2010 product for the first time" and in Settings, I had to turn ON the Early Load status indicator. I then ran Full Scan as instructed, rebooted and ran Full Scan again as instructed. BTW, I do not have any other security sfotware installed. At this stage, I don't know what else to do. I thank you in advance for any assistance you can provide.

Replies

Kudos0

Re: While PC idles, Norton takes over and won't let me do anything else

Recently replaced XP w/NIS 2010 with full clean installation of Win 7 32 bit. I then re-installed Norton from DVD. Since about Thursday of last week, when I leave PC idling, Norton takes over. When I get back to PC I see the following message:  "Norton Internet Security is currently performing background tasks", and basically stops me from doing anything.

I right click on desktop to get to Task Manager and I can see the little time circle but nothing happens. I reboot and then when it happens again I try ctrl-alt-del and I do get the screen that allows me to select Task Manager, but then nothing happens from then on. I can see the hard drive light is solidly on.

I checked my last update and it is version: 17.7.0.12. Yesterday, I followed the suggestions of downloading definitions to desktop as outlined under "My computer runs slowly after I install my Norton 2010 product for the first time" and in Settings, I had to turn ON the Early Load status indicator. I then ran Full Scan as instructed, rebooted and ran Full Scan again as instructed. BTW, I do not have any other security sfotware installed. At this stage, I don't know what else to do. I thank you in advance for any assistance you can provide.

Kudos1 Stats

Re: While PC idles, Norton takes over and won't let me do anything else

Hi 2shotal,

Welcome to the Norton Community.

When you ran a Full system scan, did you notice any point where it was slow or seemed to hang? Are you sure you performed a full system scan and not a quick scan?

Sometimes compressed files has been known to cause issues like this.

A couple of things to try. First please try another full system scan by click Scan Now from main window then Run full system scan. Notice if there is any point where it appears to hang before you see file counts going up again.

In Misc. Settings what is your Idle timeout set to?

Another thing which can cause this are errors on your hard drive. Please bring up a CMD prompt and type chkdsk c: /r. Windows will inform you that it must schedule the operation for the next reboot. Answer yes to this, then restart your computer and chkdsk will check your C drive for errors. If any errors are found and corrected, then please check to see if the problem with hangs during Idle scans is still present.

Otherwise...

In Computer Settings you can try turning off Compressed Files Scan and see if this has any effect. A note on this. Turning this off does not decrease your security as nothing can harm your system from a compressed file. Even with this option turned off, if you were to uncompress that file NIS auto-protect would kick in and protect you if there were any malware present.

Hope this helps and please let us know how it goes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: While PC idles, Norton takes over and won't let me do anything else

Thank you Allen for your comments.

I'm 100% sure that I ran Full Scan last night twice, and because I have 4 drives with approximately 700GB which takes a few hours to run, I did not run it after reading your comment.

I did go into Settings and changed the compressed files to NO as you suggested.

The Idle timeout is set to the default which is 10 minutes and while on the subject, I've not tailored NIS  and I'm using default for everything.

I entered run and when the command drop menu came up, I then entered chkdsk c: /r but nothing happened. I did it twice including once under the Administrator's login. FYI,  I do have and run Diskeeper 2010, which I assume would let me know if I have problems.

Again, out of the blue, my problem started days (maybe even a couple of weeks) after I had installed Win 7 Ultimate and NIS 2010.

Lets see if the Compressed Files Scan solves the problem.

Again thank you for taking time to assit me with this problem. I'll keep you posted on progress or lack off.

2shotal

Kudos1 Stats

Re: While PC idles, Norton takes over and won't let me do anything else

Hi 2shotal:

You might want to subscribe to bcotter's thread Idle Time Scan is Locking Up My PC.  No solution has been posted as of 16-June-2010 but some of the replies there might be helpful.

Kudos0

Re: While PC idles, Norton takes over and won't let me do anything else

Hi 2shotal,

Thanks for the update. Regarding the chkdsk command. You can't run chkdsk directly from the run command. You need to type in the word cmd and run that. This will bring up a Command Prompt window. From this window you would perform the chkdsk command.

Since you have 4 drives I would recommend running chkdsk on all of them because the NIS scan could be getting stuck on any one of them. You can also run a Custom scan with NIS by selecting Scan Now > Custom Scan then choose the drive.

To run chkdsk for each of the drives you would enter the following from the Command Prompt window.

chkdsk x: /r

where x in the above is the drive letter to run the chkdsk on. I would recommend doing drive C last. So you would run this four times, each time replacing the X with the next drive letter to scan. You should let each one complete before doing the next one.

When you get to the C drive Windows will tell you that it needs to be scheduled for the next reboot. Answer Yes to this and then reboot and chkdsk will run.

Running this will give you a clean bill of health on your drives or it will find a problem and attempt to fix it. Either way it is good to run this.

Hope this helps.

Thanks very much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: While PC idles, Norton takes over and won't let me do anything else


lmacri wrote:

Hi 2shotal:

You might want to subscribe to bcotter's thread Idle Time Scan is Locking Up My PC.  No solution has been posted as of 16-June-2010 but some of the replies there might be helpful.


Hi lmacri,

Totally agreed. It is good to be aware of similar threads. This type of problem can be caused by so many things, up to and including even a bug. Did I say that magic word?

Seriously though, many things can cause this including but not limited to hard drive problems (bad sectors, etc), compressed files, other scans running at the same time from other software, malware.... The list goes on and on.

Thanks for posting the link.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: While PC idles, Norton takes over and won't let me do anything else

Thank you for all the responses. I contacted Norton support yesterday, and their analysit established a remote session controlling my PC and he did a number of things (i.e. deleted %temp% and temp folders/files, changed Silent Mode to 1 day, turned off the idle time optimizer (changed from 10 minutes to 30 minutes the idle time out) and a couple of other things I don't remember. It seems to be working OK, but I suspect that I may still have a problem in that if Ileave the PC idleing, and a scheduled Full Scan starts, the scan goes to sleep the same as the PC.....Need more observation to confirm. I also posted this info on the other thread regarding PC locking up during idle as suggested by some of you and I'll follow up on that thread from now on. Again thank you all.

Kudos0

Re: While PC idles, Norton takes over and won't let me do anything else

I'm noticing a bit of glitchiness in several threads where the new version has updated an older version of Norton.  There may have been an installation by disc, or pre-installed, where the version number is not known.  I'm suspecting that an extra reboot at the time of the update might have solved any issues. There doesn't seem to be any problems when the versions were updated continually.

If further problems occur, I would recommend uninstalling and reinstalling the version from the website.  This will give you a cleaner update to the 17.7.0.12.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

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