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Kudos0

Whitelisting Domains from moderation in forums

This is a request to whitelist domains like all symantec and norton related, microsoft.com, popular antivirus vendors, malware removal forums, windows seven, eight and ten forums, virustotal etc from moderation. I get my posts under moderation at random when I use any link from the listed.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Replies

Kudos0

Re: Whitelisting Domains from moderation in forums

I agree with Nikhil's request ....

Symantec: either whitelist the set of domains that Nikhi mentions, or hire a sufficient number of people to staff the "approver" position (including weekend shifts). However you do it, you need to set (and MEET) a corporate goal of having 99.999% of all posts made available (and visible) in their respective thread within one minute of being posted.

Kudos0

Re: Whitelisting Domains from moderation in forums

Symantec site addresses already go straight though and so the post is not waiting for Mod approval

It did this for me on the PUP's thread (product suggestions)

Quads

Kudos0

Re: Whitelisting Domains from moderation in forums

@ topic , Not in all cases but some times I am trapped just for adding links to valid posts like 'Malware Removal forums recommendations'. The domains I suggested will surely contain very rarely or no malware / such things within them and are popularly used by people who wish to assist others here. And who would wait for weekends to get over to obtain a solution or assistance when their mind is unsettled?
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Whitelisting Domains from moderation in forums

Symantec site addresses already go straight though and so the post is not waiting for Mod approval

I did not know this ... I will include a link to this thread below and see how long it takes for this post to be made visible ...

https://community.norton.com/forums/whitelisting-domains-moderation-forums

Kudos0

Re: Whitelisting Domains from moderation in forums

Symantec site addresses already go straight though and so the post is not waiting for Mod approval

10 minutes ago I posted a reply (here) that contained a link to this thread.

I received the usual message: Your comment has been queued for review by site administrators and will be published after approval.

That post has still not been made visible. So in my case, posts with links to a Symantec site, do not go straight through with no moderator approval. Could be that those with high status (Norton Fighters) have their posts go through with little/no moderation, while those with lower status must wait .... and wait ... and wait ...

Kudos0

Re: Whitelisting Domains from moderation in forums

Try logging off after you post then log back in.  Your post is visible to me.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Whitelisting Domains from moderation in forums

Try logging off after you post then log back in.  Your post is visible to me.

In the past few weeks, I've tried logging off and back on ... with mixed results (sometimes the errant post with link appears; sometimes not).

Yes, my first post (with link) is now visible. Not sure how long it took to pass moderation and become visible (at least 10 minutes ... I did not have the patience to keep refreshing the thread to see exactly when the post with link appeared).

Clearly, posts with links to Symantec sites do not (yet) go straight through and bypass moderation  ... I wonder how long will it take Symantec to implement such a needed fix to these new forums ... links to Symantec sites should be trusted and Symantec should be able to quickly write the necessary code to inspect the link and automatically bypass moderation if the link's domain name belongs to Symantec .... meanwhile we wait!

Kudos0

Re: Whitelisting Domains from moderation in forums

As an aside ~ slightly off Topic ~ this is still Access denied at time of this Reply.  Note the author.

08-Oct-2014 | 11:54AM: Mohan_G created Firefox 33 Support for Norton Toolbar
Hi Everyone, ...

Kudos0

Re: Whitelisting Domains from moderation in forums

I too get access denied error for the FF33 announcement :( :( :( . But today I was able to post link to sevenforums without moderation.:):)
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Whitelisting Domains from moderation in forums

I'll try another post containing a link to this same thread (Whitelisting Domains from moderation in forums) to see how long it takes for this post to be approved and made visible.

https://community.norton.com/forums/whitelisting-domains-moderation-forums

Kudos0

Re: Whitelisting Domains from moderation in forums

One hour ago, I posted a message in this forum that contained a link (to this same forum). As of the moment I am writing this post, my prior post has still not been approved and made visible.

Eventually, my prior post will be approved, and be visable here ... but only after a delay of more than an hour!

It is still clear that Symantec has not fixed the problem of long delays in approving posts that contain links ... even if those posts only contain links to Symantec's own forums (at the very least, posts which only contain links to Symantec's own forums could be automatically and immediately approved by a software bot ... and while the Symantec developers are writing that code, Symantec should hire more people to do the task of approving posts).

Kudos0

Re: Whitelisting Domains from moderation in forums

Yup, today i got caught for adding link to malware removal forums recommendation at https://community.norton.com/forums/malware-removal-forum-recommendations
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos1 Stats

Re: Whitelisting Domains from moderation in forums

A heads up that I hope may cheer you all for the weekend.  I have just heard that the team plan to "do some calibration on Monday to make it easier for people to post any links, as well as reduce the number of posts getting flagged."

Now we all know that could mean anything, but I think the really good news is that the team are working on it.  So chill out over the weekend and look forward to some pleasant surprises later next week.  

Have a good weekend.  

Mike
Kudos1 Stats

Re: Whitelisting Domains from moderation in forums

Andmike,

Thanks for the follow-up.

I look forward to Symantec fixing all problems with delays in posts becoming visible.

Currently, I am aware of at least these two issues:

  1. Long delays before posts with links become visible. At the very least, posts with links to pages in Symantec's forums (or links to any domain that is owned by Symantec) should automatically be reviewed/approved by software (i.e., no human intervention/approval needed) and be immediately visible. Posts with links to non-Symantec sites should be quickly approved (delays measured in minutes, not hours).
  2. Delays in posts without any links. Often, I find that I must log out, and log back in before I can see a post I have made  (that does not contain any links). This is clearly a bug and needs to be fixed.

Hopefully, both of the above issues will be resolved after Monday's "calibration". 

Kudos0

Re: Whitelisting Domains from moderation in forums

A heads up that I hope may cheer you all for the weekend.  I have just heard that the team plan to "do some calibration on Monday to make it easier for people to post any links, as well as reduce the number of posts getting flagged."

Now we all know that could mean anything, but I think the really good news is that the team are working on it.  So chill out over the weekend and look forward to some pleasant surprises later next week.  

Have a good weekend.  

FWIW, I just experienced what may prove-out to be "a very good beginning" to this regard!  A short time ago I responded to an OP in the Norton Toolbar / Norton Identity Safe forum providing them with the "Norton Chat" web link for contacting Norton Support.  My response posted immediately.

Cheers!

John

Kudos0

Re: Whitelisting Domains from moderation in forums

Hi John, try using community urls. Its the issue almost all faces. Just tried a few seconds ago on sandbox thread and it went to review. Same case for all PUP related threads I commented on. :( :-(
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Whitelisting Domains from moderation in forums

Bad time still over forum. Caught for posting https : / / submit . symantec . com / false _ positive / ..... This is very very very bad. Either takeout url filtering or expect worst from my side.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos1 Stats

Re: Whitelisting Domains from moderation in forums

Bad time still over forum. Caught for posting https : / / submit . symantec . com / false _ positive / ..... This is very very very bad. Either takeout url filtering or expect worst from my side.

If it's any consolation .... you are not alone.

Nor is the delay specific to including URLs so far as my experience is concerned. My simple reply in Forum Feedback to the new Listings thread did not appear .... 

I expect this not to since I quoted you since we don't have a To: function as some other Forum systems do .... 

Edit -- WOW So it made a liar out of me ..... on the original anyway ...

Hugh
Kudos1 Stats

Re: Whitelisting Domains from moderation in forums

Looks like Symantec has addressed the problem of posts with links to Symantec sites taking a long time to get approved.

See this thread for more information ...

https://community.norton.com/forums/delay-displaying-posts-contain-links

Kudos0

Re: Whitelisting Domains from moderation in forums

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Whitelisting Domains from moderation in forums

Posts / comments with links in blogs now go for a trip to review committie before appearing. Rest all set to go smooth...
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Whitelisting Domains from moderation in forums

In blogs? Hrm, I haven't seen any blog comments come across my desk that require approval. Can you send me examples? Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Whitelisting Domains from moderation in forums

Thanks for looking into this , Tony. . . . . . . I must dig it out.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Whitelisting Domains from moderation in forums

Yeah, I got it. This is the link I refered to : https://community.norton.com/comment/5985151#comment-5985151 . . . . . . . . . . . . Just now tried the test again. Yes its being sent . I tried on my comment to : https://community.norton.com/blogs/norton-protection-blog/shellshock-lat... .
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Whitelisting Domains from moderation in forums

So we're all good?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Whitelisting Domains from moderation in forums

Sorry if I confused you. I meant it was send for review. Just now tried again on https://community.norton.com/blogs/norton-protection-blog/shellshock-lat... and got the result : " Your comment has been queued for review by site administrators and will be published after approval. "
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Accepted Solution
Kudos0

Re: Whitelisting Domains from moderation in forums

Right, for the blogs. The Spam Filter is still at the level it was for that area, since we're testing out the calibration only on the forums. Have you found the approval is faster?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Whitelisting Domains from moderation in forums

Yeah now everything is crisp and clear. The posts are displayed correctly. Sorry I had to bug that blog post for test.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!