Solved.
Kudos0

Why am I being charged twice a year for services?

Posted: 02-May-2022 | 8:20AM · Edited: 17-May-2022 | 7:16AM · 3 Replies ·

Why am I being charged twice a year for services when I only want one subscription per year?

[Edit: Calrified the subject]

Labels: Auto Renewal, Refund, Subscription

Replies

Accepted Solution
Kudos0

Re: Why am I being charged twice a year for services?

Posted: 02-May-2022 | 8:38AM · Edited: 02-May-2022 | 8:39AM · Permalink

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Kudos0

Re: Why am I being charged twice a year for services?

Posted: 02-May-2022 | 10:56PM · Edited: 04-May-2022 | 5:15AM · Permalink

Please resolve my issue.

Double billed

Billed in May and April with new credit card.

Please send me my April money back. I did not provide my new credit card for this transaction.

Possible that an old subscription automatically renewed. Had to renew in March because my product stopped working. My mobile number to resolve this issue is Melbourne -Australia, [Removed].

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Kudos0

Re: Why am I being charged twice a year for services?

Posted: 03-May-2022 | 5:49AM · Edited: 03-May-2022 | 5:55AM · Permalink

Tania B Lane:

Please resolve my issue.

Double billed

Billed in May and April with new credit card.

Please send me my April money back. I did not provide my new credit card for this transaction.

Possible that an old subscription automatically renewed. Had to renew in March because my product stopped working. 

This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number.

@Tania B Lane
Please review your Topic here:
https://community.norton.com/en/forums/money-stollen-my-new-credit-card 

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