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Why am I paying for this service?
Over the the last three weeks, this service has been down for days at a time. First the W23 errors and now the "oops we have a problem" gem. I am a college student. If a problem happens, I need my files immediately, not two, three, four days later. To claim this is an online back-up service is nearly FRAUD. If you can't both make and access your backups reliably day in and day out, why offer the service? Norton, you should be ashamed. Please, somone in authority from Norton explain why you can't do what other companies with far smaller resources can. Your uptime percent for this service is simply unacceptable.
A disgusted customer looking for a full refund.