I have been a consistent user of Norton for many years. I have also been using their Password Vault on Windows PCs for many years and have all my critical passwords stored in it. Back in July I successfully installed Norton security onto a new Android tablet (Samsung S7) and then attempted to install the password manager as well to give me full synchronisation. This install seemed to fail and the Password manager returned an empy vault to me (even though I had installed using my Norton account).
When I went back to my PC I discovered to my horror that I was now locked out of my Vault on both my PCs too - effectively locking me out of ALL my passwords.
I have had multiple chats with the Norton hlepdesk (both online and by voice) and cannot get a resolution to the issue. On chat, the help person accused me that it was all my fault for forgetting my vault password (I have not). When I actually spoke to someone they assured me my vault was recoverable, conceded that there appeared to be a fault in what had happened in the Android installation, gathered files from my PC and sent them on up to the specialist Password Manager tech team.
Now each time I call I get an agent assuring me that someone will call me back within 24-48 hours to resolve the issue and no-one ever contacts me. I have been without my password vault for nearly 2 months and Norton just seem to lie and lie to me.
I have lost all faith in an organisation that seems to lie, not fulfil promises to it's customers and not to care at all about such a catastrophic failure in customer service.
Is there any way to get Norton to give me a definitive answer and help me recover my vault?