Why Automatic renewal
Posted: 17-Mar-2022 | 12:45AM · 6 Replies · Permalink
Been using Nortons for over 10 years. I've always bought at a shop and just added the new product key to my account.
Today I find out that i MUST enter credit card details for future subscription renewals.
Apparently I can cancel the automatic renewal in the future. If that is the case why make it mandatory to setup the product in the first place?
Why are there so many reports of people not being able to complete the cancellation of the automatic renewal?
I'm not going to give Nortons my Credit card number especially as I have no intention of ever having an automatic renewal for anything!!!
Re: Why Automatic renewal
Posted: 26-Mar-2022 | 12:48PM · Permalink
Norton subscriptions are recurring term subscriptions. Norton subscription requires user account and user payment method for recurring subscription service. Virus Protection Promise requires user activate automatic renewal.
Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
FAQ: Norton Subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247
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Please discuss your subscription issue with Norton Official Support.
Contact Norton Support
Norton Community does not have access to your Norton account, subscription details nor payment method.
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Please check your Norton account to confirm....Automatic Renewal Off....and no billing information.


https://my.norton.com/extspa/account/subscriptions
MY SUBSCRIPTIONS reports: Activate Subscription Renewal....with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account....with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN