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Kudos0

Why cant we monitor social networking under 64 bit os?

Why cant we monitor social networking under 64 bit os? Almost every pc comes with a 64 bit system. This makes no sense and should be addressed for what we pay yearly to monitor our kids. is there a work around other than installing on a 32 bit os? im using firefox on a x64 bit os on a x64 bit system (win 10).

thanks

Replies

Kudos0

Re: Why cant we monitor social networking under 64 bit os?

Hi Biggmarky,

We support FF 64 bit browser.

Please check the browser that your child uses to see if the add-ons for Norton Family is enabled.  You can find it at
 
Tools ->  Manage Add-ons in IE if IE is being used.

Tools -> Add-ons -> Extensions in Firefox if Firefox is being used.

Go to chrome://extensions then Extensions in Chrome if Chrome is being used.

When the Norton Family program detects the extension is disabled, the Norton Family program sends an alert to the parent.  

The Norton Family program still logs Web activities and also blocks websites when the Norton Family extension is disabled.  The disabled functions are

*Social networking

*Safe searching

*Video monitoring (for Premier users)

*HTTPS web monitoring

If you always get the message (If the add-ons for Norton Family is always disabled), please check with the child to see if he/she knows or notices anything.  Normally the plus-in won't get disabled by itself.  If it does for some reason, please let us know.

Thanks

Katie

Thanks Katie

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