Solved.
Kudos0

Why do I keep getting the message "Secure VPN has experienced a connection failure. Please try again later."

Posted: 18-Jul-2021 | 2:34PM · 2 Replies ·

I have Norton 360, which includes Secure VPN, but whenever I try to turn on Secure VPN, I keep getting the message "Secure VPN has experienced a connection failure. Please try again later."  I have read through the answers for the same topic that is now closed, and I have tried the various solutions to no avail.  The one answer that may work concerned ISP settings (child safe), but I was lost as to how to get to these settings on my computer.  The Secure VPN on my laptop is turned on, so I do not think it's a router issue.  I think it may be a network device issue with this desktop computer, which I just purchased.

Labels: Norton 360, Norton Secure VPN

Replies

Accepted Solution
Kudos2 Stats

Re: Why do I keep getting the message "Secure VPN has experienced a connection failure. Please try again later."

Posted: 18-Jul-2021 | 2:44PM · Edited: 18-Jul-2021 | 2:51PM · Permalink

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."

 https://support.norton.com/sp/en/us/home/current/solutions/v135213476 - 07/12/2021

FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings 
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"

https://windowsreport.com/norton-vpn-stopped-working/

Note: windowsreport.com is ad supported

Kudos0

Re: Why do I keep getting the message "Secure VPN has experienced a connection failure. Please try again later."

Posted: 19-Jul-2021 | 12:59PM · Permalink

Thanks! The device manager solution worked!  

This thread is closed from further comment. Please visit the forum to start a new thread.