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Kudos0

why does it cost more to renew NIS than buy a new one

My NIS (v21.6.0.32) subscription is due for renewal at the end of the month and the system took me to this screen:

I know that I'm a numpty (technical term) when it comes to the inner workings of PC program but common sense tells me it should cost no more for Norton to renew than start a new subscription. Some banks in the UK have moved away from these "dearer for existing than for new customers" for obvious reasons.

I can't think of any downsides to buying a new subscription - are there any?

I probably would have just renewed had it not been for the silly pricing policy but instead I've just looked at Amazon. I can download a new NIS v 21 for £20.49.

No comparison is there - I'll wait a few days in case some kind person tells me of downsides to 'buy new instead of renewing'. Sorry Norton - your pricing policy needs to be reviewed imho.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos0

Re: why does it cost more to renew NIS than buy a new one

My image is in moderation - here's what it shows:

Buy new £39.99 - Renew £49.99!!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Accepted Solution
Kudos0

Re: why does it cost more to renew NIS than buy a new one

Charge of the Light Brigade ..... !

If you buy a new subscription and apply the key it wipes out any unexpired days so most who do this wait until a couple of days before the end and apply it then.

If you do make a mistake and apply it early then we have plenty of reports that Norton CHAT will put that right if asked nicely <g>

Just make sure you have Automatic Renewal disabled early on if you plan to use a new key. Renewal can be a convenience for many .....

And check reliable online sources for the best price .....

Hugh
Kudos0

Re: why does it cost more to renew NIS than buy a new one

thank you huwyngr - I'll act accordingly. I had a dilemma; I do not like Amazon - they don't pay their proper taxes (Google too) (allegedly of course) so I wrote to them to say I wouldn't buy anything else they did. (Tilting at windmills!) But being a pensioner, I shall swallow my pride, flash my sabre and buy from them.

Light brigade comment made me laugh!  "Someone had blundered" (Norton Sales, but theirs not to reason why) and communication problem (Exec --> Sales). I just hope I don't end up with a full frontal attack on me and get a mauling.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: why does it cost more to renew NIS than buy a new one

I have seen the renewals as high as $80 and a new subscription is usually around $30 on Amazon. With the price difference so stupefyingly vast I never bothered to wonder why and just bought the new subscription.

Kudos0

Re: why does it cost more to renew NIS than buy a new one

Around here in Florida the problem is they do pay their proper taxes ..... they just built a couple of distribution warehouses in Florida not far from here and so we have to pay sales tax now when the ship to us, even if from a location outside Florida.

Hugh
Kudos0

Re: why does it cost more to renew NIS than buy a new one

An update - I've just sat down to renew my NIS subscription. Guess what? All of the (bargain-priced) products ready for download are no longer available! Norton still want £39.99 for a new subscription for 3 PCs or £49.99 for a renewal for 1 PC!!

I've bought a boxed version for £29.99 so now hope that when Norton get around to telling us what will happen to us in the migration to NS that they treat us fairly. I'm not prepared to buy NS even at the limited-time special offer of £39.99 - Norton seems to be catering for those with two PCs plus table and smartphone and simply ignoring those with just one PC. According to a recent article, the latter group account for a significant share of Norton's market.

PS Can I install the new boxed version over the existing one or must I uninstall it first? And will it automatically remember that I'm actually an existing customer?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos2 Stats

Re: why does it cost more to renew NIS than buy a new one

You don't need to uninstall at all.

Just wait until you only have a day or two left, then on the bottom of Norton's GUI click View my renewal options > I have a Key of Code to enter, then just enter the new Product Key.

As mentioned, if you do it early you will lose any remaining time.  Customer Support may add that time back if you ask nicely.

www.norton.com/chat

A little bit of knowledge is... well a little bit of knowledge.

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