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Kudos0

Why does Norton miss so much?

I have Norton Anti-Virus, I pay for the  subscription, It is always updated, runs its scans and yet, I have to use other free anti-virus software to clean up what norton misses?  It seems to be alot.  What am I actually paying for?    Its like hiring a wedding photographer that only takes selfies.   Why did it miss these:

Registry Key: 1
PUP.Optional.APNToolBar.Gen, HKU\S-1-5-18\SOFTWARE\AskPartnerNetwork, Quarantined, [10872], [186876],1.0.951

Registry Value: 1
Trojan.Fileless.MTGen, HKU\S-1-5-21-2442580863-770913025-2777333265-1000\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|^GAGHILX, Quarantined, [452], [262349],1.0.951

Replies

Kudos2 Stats

Re: Why does Norton miss so much?

First of all no antivirus is 100% effective. Secondly you cannot install another free antivirus when you have Norton. You cannot install and run 2 antiviruses together. You can however run special second opinion  on demand scanners such as Hitman Pro or Zemana Antimalware. Thirdly what I see detect in the first one is a PUP/ Toolbar. That is not malicious and was installed by you clicking on or installing some software. Fourthly those are registry keys and not actual live infections. Did you run a scan with MalwareBytes AntiMalware? From what I see Norton did not miss anything. Left over registry keys are not live malware, viruses or adware. Usually if these are found MalwareBytes will say "No malware found" but show you what it did find. 

Kudos2 Stats

Re: Why does Norton miss so much?

I agree with PatsSoxBruins concerning the fact that these detections are only registry keys, and there are no other associated files found.  As he said, these would not be actual live infections.  The most likely explanation is that these were infections on your system that were removed at some time in the past (perhaps even by Norton), and the registry keys were left behind intentionally.  This is sometimes done to prevent a future reinfection by the same malware.  Malwarebytes is very aggressive about alerting to registry keys, and frequently causes unnecessary concern for users who may erroneously believe that residual registry keys indicate the existence of malware, or that their AV product is failing to detect an infection.

Kudos0

Re: Why does Norton miss so much?

SendOfJive I could not have said it better. People often run MalwareBytes and when it finds like 10 registry keys they think there antivirus sucks and missed something. I have dumped MalwareBytes because of this and the recent changing to 3.0. There are tons of reliable portable on demand scanners out there. Funny thing is 99% of malware infections are self inflicted wounds. It's easier to point the finger and your antivirus rather then your click happy fingers. 

Kudos1 Stats

Re: Why does Norton miss so much?

@adrianestrada1701:

re APNToolBar, which is also known Ask Toolbar, or Search App by Ask:

The below quotation explains something:

You’re on your PC and there’s a pop up telling you to update your Windows Drivers for free. You click on it. Next thing you know when you go to do a search, there’s some strange toolbar that takes you to Ask.com... And if you thought your anti-virus software would protect you from these insidious attacks, you’d be wrong.

... Kevin Haley, Director, Security and Response for Symantec told us ( Gary M. Kaye@ huffingtonpost.com ) that while these toolbars are generally installed by the user (almost always accidentally), and while they are considered adware and annoying, they are not considered harmful or malicious. Therefore, they don’t qualify for anti-virus protection.

 Then, you must take care of your left mouse button when it comes to this term PUP. And, beware of endless variants on the web.

Thx and luck~ :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Why does Norton miss so much?

Ask search engine is built into Google Chrome as a default. It is not malicious. But it was definitely installed by being to click happy. 

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