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Kudos0

Why does Norton Use Logmeinresecue

Why does Norton use the company  Log me in resecue to do their system recovery. Are you telling me they are having people out of India messing around on system in the US?

Replies

Kudos2 Stats

Re: Why does Norton Use Logmeinresecue

If you've ever tried to walk a computer-illiterate friend through troubleshooting their PC over the phone, you would immediately recognize the advantage of taking remote access and performing the work yourself.  Customer Support is costly, and saving time by not having to handhold a user through a series of steps greatly simplifies and economizes things, and arguably achieves better results since the technician can actually see for themselves what is going on rather than relying on a description from the user.

Kudos0

Re: Why does Norton Use Logmeinresecue

Hello Pieter Viljoen

Welcome to the Norton Community Forum

Are you asking about the use of a remote program being used or the location of the company being used?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Why does Norton Use Logmeinresecue

Both I discovered that part of the program is opening up your web browsers to be high jacked. Suddenly all of the  following words become hard links to their programs, email, chat, support. It does not matter on which website you are. They are also using the program to high jack advertising links. AS I am website designer, my ads where replaced by their ads, eventhough the html code was still inplace on my website, they run scripts in the back ground that high jack certain words on a webpage. I found traces of the application even imbedded in netmeetings software. I smell a rat about this software.

 and please do not give the hogwash about poor people that do not understand how computers work. Symantec have the know how and the expertise of doing the fixing without sending our personal data to India.

Kudos0

Re: Why does Norton Use Logmeinresecue

You are describing a PUP program like Text Enhance which turns words on a webpage into advertising links.  LogMeIn is a legitimate program, so highly doubtful that you would get this from installing that, unless you downloaded it from an untrustworthy site that was bundling dodgy programs with legitimate ones.  Also not likely that Symantec (at least not the official Symantec Support) is installing PUPs on support calls, as that would undermine the trust that users need to have in their security software choice - that's about the last thing an antimalware company would do.

Kudos0

Re: Why does Norton Use Logmeinresecue

You doubt it, I am telling you what happened to me. I removed all the links to this program in the registry and all the highjacked words links disappeared. Still want to to tell me I am confused.

Kudos0

Re: Why does Norton Use Logmeinresecue

Be aware that malicious third parties have been using Rescue trial accounts in attempt to gain wrongful access to customers’ computers.

LogMeIn Rescue is a remote support software solution used by tens of thousands of legitimate businesses, including 50 of the world’s top telecom companies.  But as with email scams, legitimate products are not immune to people with nefarious intent.
Use of this software or any of our products for nefarious or illegal purposes violates our terms and is immediate grounds for account termination.  To protect consumers, we have increased proactive and reactive approaches, ranging from changes to our product and trial process to investigating and taking action on reports of improper use.  However, we consider education equally important, so here are a few tips for consumers to avoid scammers:

 http://help.logmein.com/articles/en_US/FAQ/Avoiding-scammers-who-abuse-LogMeIn-Rescue-trial-accounts


Chat with Official Norton Support   --|-- Call Official Norton Support 

Official Norton Support webpage is located at https://support.norton.com.
Official Norton Support is always free to current subscribers.

Kudos0

Re: Why does Norton Use Logmeinresecue

Thank you. I mentioned my experience here so that Norton can be aware of what happened to me. All the contact details to Norton support was redirected to India. Also Every-time I opened a new Tab, a second tab with lost of ads was also opened.

The first redflag was when they asked me for my phone number and address since this is already registered in Norton.

Kudos0

Re: Why does Norton Use Logmeinresecue

What link did you use to make your initial contact with Norton? If you used an internet search, the top results are almost never the official Norton Support, but companies that may offer support for multiple software packages. They also usually charge for their service. Official Norton Support never charges for help.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Why does Norton Use Logmeinresecue

Please do not let Norton use the Login option.  They did that on my computer when I called on how to remove pop ups that I had been seeing for a couple of weeks.  The tech logged into my computer and used the Norton erase and said they would restart my computer - it never restarted because the erased my windows files.  I had to take it to a professional to fix and it cost me over $100.  Norton said they didn't remove it but the tech told me that they couldn't have been in my computer without the Windows file.  Norton refused to take responsibility and asked for a report from the tech but told me that it wouldn't change the outcome of their investigation which was "not there fault".  DO NOT LET THEM INTO YOUR COMPUTER.

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