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Kudos0

Why does the password vault with Chrome stop working?

About had it with Norton software after using Symantec/Norton products for about 20 years.  Password vault just stops working.  The Norton Toolbar icon normally has a green bar on the bottom when working and then the green bar disappears and nothing can get the vault to start again except a re-boot.  Clicking the icon does NOTHING.  Clicking the icon in the taskbar does NOTHING......no pattern as to when this happens though starting to think that anytime Norton completes processes in the background that the toolbar stops working.  Considering how much I've paid to you guys over the years THIS SUCKS..............

Win 7, 64-bit, Chrome V60 64-bit

Replies

Kudos0

Re: Why does the password vault with Chrome stop working?

Don't forget the ghosted out question marks!

Kudos0

Re: Why does the password vault with Chrome stop working?

I am also having many problems with everything Norton. No toolbar for vault, can't open 360 Premier. I am very fed up with them. I don't understand in all the forums no one is answering to help us. I will be looking else where for a new security system for sure. And yes it's not like this is the first, second, third etc time. 

Kudos0

Re: Why does the password vault with Chrome stop working?

Chrome disables automatically any apps NOT SOLD in the Chrome app store. Extensions for Norton are still installed and work, you just HAVE TO RE-ENABLE the ones you use. I alway re-enable Norton when starting a "serious" day on the web. I set up a "favorite" to the "chrome>setting>extensions" and just click them (Norton) on.  It would be better if Norton just put them in the Chrome App Store! 

Kudos0

Re: Why does the password vault with Chrome stop working?

All: My apologies that no one has responded to this already. I will do my best to assist you.

Norton is working on a solution for Windows 7 freeze issue which MAY or may not be related to that. For those of you running Windows 8.1/10 it is suggested to turn off "fast boot" as this causes issues on some installs. Here is how:

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Running the fix tool from inside the dashboard under "Get Support" at times clears these issues as well. Please attempt that first. If that doesn't provide a solution please R&R your product using this tool and follow the instructions. Tell the program you are reinstalling to save your settings. Make sure you run live update when the install is complete until no updates are available, then immediately reboot. Once rebooted run live update yet again until no updates are present. Reboot a second time.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Re-install your Chrome extension and setup.

Please let us know how this did or did not work for you so we may assist further.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Why does the password vault with Chrome stop working?

Helpful-dude: no....I've tried every freakin' possible permutation possible in the universe of enable-disable-trash-etc-etc-etc-etc

nothing......nothing.....nothing works except reboot 

SoulAsylum- no....fix doesn't do a damn thing....says everything is hunky-dory.....assume R&R means something....since I'm a chemist shall I give you chemist talk or shall I talk in clear terms.....what the hell is R&R

Kudos0

Re: Why does the password vault with Chrome stop working?

Hello pcorona

R & R == Remove & Reinstall

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 213 I E 11
Kudos0

Re: Why does the password vault with Chrome stop working?

Thank you floplot !!

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Why does the password vault with Chrome stop working?

unpleasant experience so far....download the tool,click remove and reinstall......going along until it throws an error.  Says remove manually, restart and reinstall.  Cannot close the message box but it has an option to remove manually...click ok...has been trying to remove for almost two hours......This Sucks

Kudos0

Re: Why does the password vault with Chrome stop working?

pcorona Good morning!! Have you or someone else ran ANY registry cleaning software on your system, if so is it still installed? IE Ccleaner, Registry First Aid or the like. Also 64 bit Chrome lacks 32 bit NAPI abilities which can affect your system. Suggesting that you roll back to version 57 and recheck your issue.Thanks.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Why does the password vault with Chrome stop working?

no cleaning software.  

finally got everything uninstalled and reinstalled (no thanks to Norton instructions whatsoever).  System ran great and then thew an error, Norton autofixed it and back to the same old crap.......

Kudos0

Re: Why does the password vault with Chrome stop working?

Did you reinstall version 60 again or roll back to an earlier version of Chrome? Thanks.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Why does the password vault with Chrome stop working?

no f^#$%g clue how to do that

Kudos0

Re: Why does the password vault with Chrome stop working?

Uninstall the Chrome you have installed. Download and install THIS version from the link below.

https://www.neowin.net/news/google-chrome-58-released-now-available-for-download

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Why does the password vault with Chrome stop working?

Hello Soul

Does Chrome have an auto update that needs to be turned off?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 213 I E 11
Kudos0

Re: Why does the password vault with Chrome stop working?

It can be turned off however every day users should NOT attempt doing because it involves the system registry in some instances. Here is one thread concerning how that is done. (Not recommended for anyone on the forums to do, they do so at their own risk)

https://www.wintips.org/disable-google-chrome-automatic-update/

Latest version "stable channel" download with bug fixes. Note: downloading any update or version for Chrome that is NOT in the "stable" channel WILL cause issues with other software.

https://chromereleases.googleblog.com/2017/07/stable-channel-update-for-desktop.html

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Why does the password vault with Chrome stop working?

SoulAsylum:

Uninstall the Chrome you have installed. Download and install THIS version from the link below.

https://www.neowin.net/news/google-chrome-58-released-now-available-for-download

Cheers

As an every day user I’m curious about installing an old version of Chrome to fix  a problem with the current version  since Chrome updates the version automatically, so I don’t see how an old version would escape the update….  Or am I missing something?  Thanks.

Windows 7 HP SP1 32-bit | Chrome 62.0.3202.94 | NS 22.11.2.7
Kudos0

Re: Why does the password vault with Chrome stop working?

Rainbow the point I am making is to test that version of Chrome before the updates take place. Then submit a bug report to Google if/when the problem reoccurs. Google has a habit of not making bug reports available until it becomes so wide spread they have no other choice but to release them. Developers vice users usually have access to that info fairly well. Version 60, although stated to be a "stable channel" release has had issues dating back to July of this year.

https://chromereleases.googleblog.com/2017/07/stable-channel-update-for-desktop.html

Additionally is someone is going here for their Chrome downloads and not stating such its part of the problem potentially due to no way for us to determine whether they have a stable release or dev channel release.

http://www.chromium.org/getting-involved/dev-channel

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos1 Stats

Re: Why does the password vault with Chrome stop working?

Thanks for the explanation SoulAsylum.  As a long time Chrome user I wonder however whether an old Chrome version would stay on the OS long enough for the user to verify it works before Chrome updates automatically, which usually happens very quickly….
Thanks also for the link to Chrome releases…..  already in the fairly large Chrome folder in my bookmarks since I started using Chrome years ago   

All the best.

Windows 7 HP SP1 32-bit | Chrome 62.0.3202.94 | NS 22.11.2.7
Kudos0

Re: Why does the password vault with Chrome stop working?

general comment- Norton never resolved their issues with Firefox...a ton of folks moved to Chrome as a result.....2 billion Chrome installations worldwide and now issues with Chrome as well....I'm seeing a pattern.  Perhaps Norton should list what platforms you DO work on as that population seems to be dwindling 

Kudos0

Re: Why does the password vault with Chrome stop working?

pcorona Point taken. Best wishes!!

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.98 / NSBU 22.11.2.7 Traditional / Norton BETA tester

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