• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Why does the password vault with Chrome stop working?

About had it with Norton software after using Symantec/Norton products for about 20 years.  Password vault just stops working.  The Norton Toolbar icon normally has a green bar on the bottom when working and then the green bar disappears and nothing can get the vault to start again except a re-boot.  Clicking the icon does NOTHING.  Clicking the icon in the taskbar does NOTHING......no pattern as to when this happens though starting to think that anytime Norton completes processes in the background that the toolbar stops working.  Considering how much I've paid to you guys over the years THIS SUCKS..............

Win 7, 64-bit, Chrome V60 64-bit

Replies

Kudos0

Re: Why does the password vault with Chrome stop working?

Don't forget the ghosted out question marks!

Kudos0

Re: Why does the password vault with Chrome stop working?

I am also having many problems with everything Norton. No toolbar for vault, can't open 360 Premier. I am very fed up with them. I don't understand in all the forums no one is answering to help us. I will be looking else where for a new security system for sure. And yes it's not like this is the first, second, third etc time. 

Kudos0

Re: Why does the password vault with Chrome stop working?

Chrome disables automatically any apps NOT SOLD in the Chrome app store. Extensions for Norton are still installed and work, you just HAVE TO RE-ENABLE the ones you use. I alway re-enable Norton when starting a "serious" day on the web. I set up a "favorite" to the "chrome>setting>extensions" and just click them (Norton) on.  It would be better if Norton just put them in the Chrome App Store! 

Kudos0

Re: Why does the password vault with Chrome stop working?

All: My apologies that no one has responded to this already. I will do my best to assist you.

Norton is working on a solution for Windows 7 freeze issue which MAY or may not be related to that. For those of you running Windows 8.1/10 it is suggested to turn off "fast boot" as this causes issues on some installs. Here is how:

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Running the fix tool from inside the dashboard under "Get Support" at times clears these issues as well. Please attempt that first. If that doesn't provide a solution please R&R your product using this tool and follow the instructions. Tell the program you are reinstalling to save your settings. Make sure you run live update when the install is complete until no updates are available, then immediately reboot. Once rebooted run live update yet again until no updates are present. Reboot a second time.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Re-install your Chrome extension and setup.

Please let us know how this did or did not work for you so we may assist further.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Creators Update build 15063.502 / NSBU 22.10.0.85
Kudos0

Re: Why does the password vault with Chrome stop working?

Helpful-dude: no....I've tried every freakin' possible permutation possible in the universe of enable-disable-trash-etc-etc-etc-etc

nothing......nothing.....nothing works except reboot 

SoulAsylum- no....fix doesn't do a damn thing....says everything is hunky-dory.....assume R&R means something....since I'm a chemist shall I give you chemist talk or shall I talk in clear terms.....what the hell is R&R

Kudos0

Re: Why does the password vault with Chrome stop working?

Hello pcorona

R & R == Remove & Reinstall

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.0.85 I E 11
Kudos0

Re: Why does the password vault with Chrome stop working?

Thank you floplot !!

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Creators Update build 15063.502 / NSBU 22.10.0.85
Kudos0

Re: Why does the password vault with Chrome stop working?

unpleasant experience so far....download the tool,click remove and reinstall......going along until it throws an error.  Says remove manually, restart and reinstall.  Cannot close the message box but it has an option to remove manually...click ok...has been trying to remove for almost two hours......This Sucks