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Kudos0

Why has Registry Cleanup been removed

I have been using Norton 360 for some years and regularly run Registry Cleanup.  I believe that Registry Cleanup is NOT supported by the newer Norton Security.  Can anyone suggest a solution?  Or do I pay the price for renewing 360 instead of moving to the newer product?

Labels: N360

Replies

Kudos1 Stats

Re: Why has Registry Cleanup been removed

With searching you will find varying opinions on the need for, and safety of, registry utilities. If they cannot offer a backup before making changes, or do not allow you to individually choose changes to be made (for which you need to know what you are doing), you can cause more problems than you may be fixing.

If you insist on using a registry cleaner, there are alternatives available.

There is very little to be gained from cleaning a registry on computers these days. With processor speeds and ram levels where they are these days, you will never see any performance benefit.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Why has Registry Cleanup been removed

Hi DaveEss,

First of all yes, the registry cleaner has been removed from NS and NSBU.  Norton's take is:

"Registry Cleanup was not widely used by our customers through NSBU, so we have removed this feature. Customers can still get an effective registry cleanup through our Norton Utilities product. "

I am not a good person to answer your question in regards to suggesting a solution.  I do not believe registry cleaning is necessary and never had the option turned on in N 360 because it removed registry entries prior to asking me.  I like to maintain control.  I will only use a registry cleaner if it is absolutely the last chance hope for fixing a situation.

I agree with quietman7's comments and you willfind others on this forum who also agree:

This sage advice  comes from quietman7, Global Moderator......read carefully and take heed

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=2853053

Bottom line is others will have opinions also, but the decision is you have to do what you feel comfortable with on your system.

Kudos1 Stats

Re: Why has Registry Cleanup been removed

If you must use a Registry Cleaner then use something like the free CCleaner which can be set to ask you if you want to make a backup before making the changes and shows you what it wants to change before letting you tell it to.

But my advice is don't use a Registry Cleaner unless you know more about the Registry than the Cleaner tool does. And I don't think anyone knows everything about the Registry, not even Microsoft.

It is inherently dangerous to second guess Windows -- just leave it alone and if something goes wrong ask for help in putting it right before you try any automatic tool.

Many of us are glad Norton removed the Cleanup tool from Norton 360. I certainly would not go and buy Norton Utilities because of this.

Hugh
Kudos0

Re: Why has Registry Cleanup been removed

I am in tune with what is suggested by peterweb, yank and huwyngr.
No doubt!
 

Sandro
Kudos0

Re: Why has Registry Cleanup been removed

Thank god it's been removed! Don't need ANY program touching my registry!

When I had BullGuard Internet Security a while back, it automatically cleaned my registry and then my Microsoft Office no longer worked!

Registry clearers don't fix anything! they just ruin the OS! Leave the registry ALONE!

Kudos0

Re: Why has Registry Cleanup been removed

I admit to having used a registry cleaner that backs up BUT

Microsoft has recently issued a statement saying no one using windows should use a registry cleaner since there is too much danger of a necessary file being removed.

Kudos0

Re: Why has Registry Cleanup been removed

hok:

I admit to having used a registry cleaner that backs up BUT

Microsoft has recently issued a statement saying no one using windows should use a registry cleaner since there is too much danger of a necessary file being removed.

 I completely agree. The only time I run it now is out of interest to see what CCleaner flags as removable .... and then to exit without doing it.

Hugh
Kudos1 Stats

Re: Why has Registry Cleanup been removed

Why isn't this OUR decision to use or not to use Registry Cleaner? I felt this did my computer a lot of good. Why do you or Norton/Symantec make this decision for me?!?!?!

Kudos1 Stats

Re: Why has Registry Cleanup been removed

Now we have to "BUY" a separate product when this was available to us through Norton 360!!!! Why did I choose to get rid of 360?......because my subscription was up so I had to upgrade? Not an acceptable answer for me!

Kudos0

Re: Why has Registry Cleanup been removed

Hello

No, you don't HAVE to buy a separate product. There are several free registry cleaners out there if You feel there is a need for one and if you are knowledgeable thoroughly about the registry and the workings of it. I remember the days years ago with System Works. That program included a registry cleaner. It did show you what it wanted to fix and it even gave you a bunch of solutions to pick from. You could restore it also if you found a program didn't work after the registry cleaner.. Even with these options available the cleaner still ended up breaking some programs. I can't remember the specifics, but do remember some things didn't work afterwards and there were some problems it just couldn't fix.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.2.13 Core Firmware 237 I E 11
Kudos1 Stats

Re: Why has Registry Cleanup been removed

NortonForumRwm:

Why isn't this OUR decision to use or not to use Registry Cleaner? I felt this did my computer a lot of good. Why do you or Norton/Symantec make this decision for me?!?!?!

Now we have to "BUY" a separate product when this was available to us through Norton 360!!!!

Because Norton make the product.

Because numerous users complained, not just that it was there but:

1 - that it did not tell you what it was going to do,

2 - it did not back up the registry first,

3 - it went ahead and made the changes without giving the user the opportunity to say No

4 - it was impossible or very difficult to backtrack any changes.

If you must have a Registry Cleaner there are free products out there that do include that protection even if using them can be just as dangerous.

I speak from bitter experience since on my dual boot computer with XP and 7 when scanning 7 it also scanned the XP drive; it "found" something it thought was missing from 7 and used what was in XP to repair it .... all without telling me.

Why did I choose to get rid of 360?......because my subscription was up so I had to upgrade?

No you did not have to upgrade -- two ways you could continue to use N360: renew with Norton; buy a copy retail, probably more cheaply, and use the KEY when your subscription was about to expire. 

Hugh
Kudos0

Re: Why has Registry Cleanup been removed

Ok. So I'm a little frustrated because they took away something that I liked and have paid for. You know the old trick of paying for more and getting less.

So my experience has been as follows: had a problem with very slow computer years ago and RC solved the issue. Also have used 360RC recently with no issues.

probably more cheaply - no 360 was more expensive than new product but I'm sure that will change next year. N360 renewal =$90, NSWB=$60. N360 more expensive.

So.....how does one actually get in contact with Norton if one has issues? You get to talk to someone in a foreign country. That way locals don't have to deal with your complaints. I can see the benefits of this forum but threatening to go with McAfee doesn't have any effect on Norton via this forum. Norton gets the advantage of a one way mirror here.

Kudos0

Re: Why has Registry Cleanup been removed

So I'm a little frustrated because they took away something that I liked and have paid for.

No -- they have not taken anything away from Norton 360. You can still renew it and even buy it still from certain legitimate sources.

What you have paid for is Norton Security, a new product with a different feature set.

 buy a copy retail, probably more cheaply

....

 no 360 was more expensive than new product  

Norton 360 2014 for 3-PC Full Retail DOWNLOAD Version for Windows more... -->
Price: $ 49.95
Retail: $ 89.99

So.....how does one actually get in contact with Norton if one has issues? You get to talk to someone in a foreign country. That way locals don't have to deal with your complaints.

 So? The people are employed by Norton and trained by Norton. I've met a number of them and they are far more skilled than I am (you may well say "easy"). As for "in a foreign country" that depends on where you are. The USA is a foreign country for most of the world!

One country you may have in mind has a very good educational system and a very high reputation for the intelligence of its inhabitants. Two of the best surgeons I have come from such a country.

I said "may" because where they are located can vary according to where you are located. The USA is a foreign country for most of the world!

You can reach Norton Staff by CHAT, by phone, by email and here ....

Hugh
Kudos1 Stats

Re: Why has Registry Cleanup been removed

I am not questioning the capability of the people who work for Norton. Only you are stating this.

I am not questioning the capability of the people of any foreign country. Only you are stating this.

I am not indicating any one particular foreign country either.

I just want to speak to someone in MY country (USA) on the phone so I can express to them my dissatisfaction with not being informed about the fact that a valuable feature I had in one product is being taken away in the new "replacement" product. I don't care if everyone else has no problem with RC being removed. I personally liked the feature. Give me more information regarding the product you want me to purchase or upgrade to. Example: I had to chat with a well informed Norton agent to find out if the 360 Backup feature (to local drives) was still available in NSWB. Sure they tell you that you can use Backup in NSWB to back up all your files to a "Norton Online Cloud drive" but it doesn't say anything about backups to a local computer drive. For all I know they may have discontinued that feature (wouldn't be the first time, would it!!!). You may enjoy backing up all your files to an "Online Drive" but I, for one, want no part of that!!!! Better description of the product would be a great benefit!

You can reach Norton Staff by CHAT, by phone, by email and here ....

How do I know I am chatting with a Norton agent? Nothing signals me to that fact. Does Guru or Norton Fighter25 mean I'm talking to a Norton Agent? News to me. Who am I chatting with? I don't have a clue.

huwyngr Guru, Norton Fighter25, Reg: 13-Apr-2008, Posts: 22,625, Solutions: 313, Kudos: 3,488

Kudos0

Re: Why has Registry Cleanup been removed

Hello

We are not employees of Norton or Symantec. We are users like you who volunteer our time to try and help users. There are Norton Fighters who are not Gurus. There is a ranking system in place for all members who join the Forum. Norton Fighters is currently the highest ranking in that system. Right now you are ranked as a Newbie because you are new to the Forum. Look around at some of the threads and you will see users with different ranks. The ranks are decided by some magic formula that we don't know. The Norton Employees who may sometimes post in the Forum have Red Tags next to their names.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.2.13 Core Firmware 237 I E 11
Kudos0

Re: Why has Registry Cleanup been removed

Hello

Here is a some what limited description of the 2015 products.

http://us.norton.com/norton-security-antivirus

I personally don't use the backup feature of the Norton products. I think though if you would take a look of the Backup section of the Forum, you might get some of your questions about the backup feature of Norton Security with Backup answered there. I'm saying this because I am sure that someone else has probably the same questions as you have. If you don't see your questions about the backup there, you can ask your questions about backup in that section. Hope this is some help to you. Thanks.

EDIT: If you would like to see the Registry Cleaner put back into the products in the future, you can make that request in the Product Suggestion section of the Forum.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.2.13 Core Firmware 237 I E 11
Kudos0

Re: Why has Registry Cleanup been removed

Norton Support can be found here.  http://www.norton.com/chat

Windows 10 Home X64 Norton Security Premium---Current

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