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Why is Norton Family failing to monitor time usage recently?
We have Norton Family as part of our subscription to Norton 360. We have Norton Family installed on our grandson's Galaxy S6 (we're his legal guardians) so that we can limit his phone usage for games and YouTube. In the past few days, though, it's done a horrible job of monitoring or limiting that.
This morning our grandson used his phone for a little while before school, and then while we ran errands after school, but then was on his phone almost solidly from 6 PM to 9:30 PM. He used his phone for well over 4 hours today but we have Norton Family set to block his phone usage after 2 hours. The really surprising thing, though, was that when I logged into the Norton Family website it said that he'd only used his phone for 1 hour today, not the real 4+ hours!
We had similar problems with Norton Family earlier this year but then we upgraded all of our phones to the latest version and things got a lot better for awhile. Time Supervision was fairly accurate. But it hasn't been dependable for the past few days.