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Kudos0

why norton is not working on windows 10

Upon trying to install Norton 360, the following error message appears:

The application “Install Norton 360” can’t be opened.

I had Norton 360 previously installed but removed with the Norton uninstaller if this is of any relevance. Restarted my computer and downloaded again with no luck. I've also tried removing this device. from my registered devices and re-adding it, but no luck here either. Can someone please advise?

Replies

Kudos0

Re: why norton is not working on windows 10

Hello miraes0333. What is the build and version of your Windows 10 install?

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: why norton is not working on windows 10

Norton has begun stating that their software will not work on Windows 10 Pre release software.  I think this is in violation to the license I purchased as I have been running prerelease software for over a year and yet they sold me my current license.  Reading the license makes no caveats for prerelease software.

Kudos0

Re: why norton is not working on windows 10

Hello Loose-Caboose. Although I am not a Norton or Symantec employee, and, have participated in the Windows insider program, I can say without reservation. Norton hasn't just begun stating their products are not guaranteed to function correctly with BETA OS installs. I have personally known this since Windows 10 was in its infancy and the insider program was first started. I used other products such as ESET and Endpoint while testing and neither had, nor still present a guarantee their products will function with BETA installations. Norton's statement is here, indeed it does NOT make exceptions for BETA software and never has. Understanding the nature of BETA programs, the end user MUST understand that NO COMPANY can keep up with the almost constant changes to BETA software and keep its products compatible. The possible legal ramifications alone are huge, the time, money and other resources required is immense. The problem is and will continue to be Microsoft, their "builds" break more than they correct, therein lies to crux of incompatibility. In your case I would contact support here and ask for a full refund. I hope that clears things a bit for you.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00