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Kudos0

Why the silence about Java 7?

As of yesterday 2/19, the regular online Java update will only offer to install Java 7. If it finds any version of Java 6 on the computer, it will REMOVE IT. (see the release notes - "the update mechanism will not only install the latest version of JRE 7 but will also remove the highest version of JRE 6 on the system")

After April, Java 6 will be removed entirely from the Java Archive and will only be available via a support contract from Oracle.

Given that the problem with Norton Family and Java 7 was reported 9 months ago....

http://community.norton.com/t5/Norton-Family/Norton-Safety-Minder-won-t-let-Java-run/m-p/728064

http://community.norton.com/t5/Norton-Family/Norton-Family-and-Java-7-When-is-this-going-to-be-fixed/m-p/884170

WHEN IS THIS FINALLY GOING TO BE FIXED ??????

AND WHY THE COMPLETE SILENCE ON THE ISSUE?

yg... care to comment about this?

Replies

Kudos0

Re: Why the silence about Java 7?

As of yesterday 2/19, the regular online Java update will only offer to install Java 7. If it finds any version of Java 6 on the computer, it will REMOVE IT. (see the release notes - "the update mechanism will not only install the latest version of JRE 7 but will also remove the highest version of JRE 6 on the system")

After April, Java 6 will be removed entirely from the Java Archive and will only be available via a support contract from Oracle.

Given that the problem with Norton Family and Java 7 was reported 9 months ago....

http://community.norton.com/t5/Norton-Family/Norton-Safety-Minder-won-t-let-Java-run/m-p/728064

http://community.norton.com/t5/Norton-Family/Norton-Family-and-Java-7-When-is-this-going-to-be-fixed/m-p/884170

WHEN IS THIS FINALLY GOING TO BE FIXED ??????

AND WHY THE COMPLETE SILENCE ON THE ISSUE?

yg... care to comment about this?

Kudos0

Re: Why the silence about Java 7?

Hi dbdan22,

Thanks for the post.  We are checking into the issue.  If you are interested in having a remote session with me, please let me know via private message in the forum and we will check it further.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Katie,

There's really no reason for a private session. This is what you do.

- Install Norton Family on a PC. Doesn't make a difference if the account is monitored or not. Just installed will do.

- Go to http://java.com/en/download/ie_manual.jsp?locale=en and install Java 7.

- Now try going to http://java.com/en/ and click on the "Do I have Java?" link.

- It will never come back. It hangs forever.

- Now go into Programs and Features and remove Java 7

- Go into the Java Archive at http://www.oracle.com/technetwork/java/javase/downloads/jre6downloads-1902815.html

- Scroll down to the Java 6 section,  Java SE Runtime Environment 6 Update 41,

accept the license agreement,

and select:

Windows x86 Offline 16.22 MB    jre-6u41-windows-i586.exe.

Be sure to use the OFFLINE version, as the online version will attempt to install Java 7.

- Now go back to http://java.com/en/ and click on the "Do I have Java?" link.

- It will come right up.

Please look into this ASAP, because Java 6 will not be around for much longer. Support ends at the end of this month.

Kudos0

Re: Why the silence about Java 7?

Thanks for the update, dbdan22.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Sorry, I skipped a step in the instructons above.

Should read as follows:

- Now try going to http://java.com/en/ and click on "Do I have Java?", and then Verify Java Version. It should run a Java app, but this does not work with Java 7. Does not make a difference what browser you use.

Kudos0

Re: Why the silence about Java 7?

Hi dbdan22,

Thanks for the information.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Please fix this as soon as possible.

This has been an outstanding issue for over 9 months now.

I realize you wanted to get the bugs out of your own software first before tackling an interoperability issue with Java, but please understand that tons of kids software is written in Java, and will not work if Java 6 is replaced with Java 7 as the Java update mechanism now wants to do. Plus, support will end for Java 6 at the end of this month, and won't even be available for download after April.

So please fix this ASAP.

Thanks.

Kudos0

Re: Why the silence about Java 7?

Hi dbdan22,

Thanks for the post.  The development team and QA team are working on this.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Bump

Kudos2 Stats

Re: Why the silence about Java 7?

What bothers me about this situation is that there must be thousands of people out there with Norton Family who cannot get any Java applications to work (particularly problematic with childrens apps), and who are completely unaware that Norton Family is to blame, or that there is a temporary (?!) workaround by using Java 6.  There is really nothing obvious that points the finger at NF, so for every person who does make the connection, there must be 100 who do not.

Can I make a suggestion that Symantec e-mail ALL Norton Family users to tell them this (you must have their details), rather than letting them spend many many hours struggling to work out what the problem is.  I would be grateful for a response to this  (KatieQ - you seem to the main Symantec Employee contact for this), preferably not just "I will pass this on to the team", but a decision on whether this will happen.

Kudos0

Re: Why the silence about Java 7?


I second that, because I'm a tech, and I thought it was Java 7 that was at fault, and it didn't even occur to me it might be NOF. I even posted a mesage in the Oracle forums. They said, Huh? Java 7 hangs in the Verify Java page? What are you talking about? Then it dawned on me it was NOF.
Knackiedoo wrote:

What bothers me about this situation is that there must be thousands of people out there with Norton Family who cannot get any Java applications to work (particularly problematic with childrens apps), and who are completely unaware that Norton Family is to blame, or that there is a temporary (?!) workaround by using Java 6.  There is really nothing obvious that points the finger at NF, so for every person who does make the connection, there must be 100 who do not.

Can I make a suggestion that Symantec e-mail ALL Norton Family users to tell them this (you must have their details), rather than letting them spend many many hours struggling to work out what the problem is.  I would be grateful for a response to this  (KatieQ - you seem to the main Symantec Employee contact for this), preferably not just "I will pass this on to the team", but a decision on whether this will happen.


Kudos0

Re: Why the silence about Java 7?

Hi Knackiedoo,

Our development team and QA team are working on this.  As soon as I get any news, I'll update the thread.

Thanks for your patience,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Katie,

Support for Java 6 ends today.

Can you ask the development team how much longer we will have to wait for a fix? A week? Month? Longer?

Thanks

Kudos0

Re: Why the silence about Java 7?

Katie

Thank you for the reply.  While this is being worked on, I take it that Symantec are not going to contact Norton Family users to let them know why many childrens' games do not work, and what they can do about it?  That's a pity.  It is a chance for Symantec to behave honorably, and it looks like they are going to blow it.

Kudos0

Re: Why the silence about Java 7?

Hi,

Thanks for the inquiries.  Our development team is working on this.  As soon as I get any news, I'll update the thread.

Thanks for your patience,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Hi,

Just to confirm I am having the exact same issues. Resolved temporarily by downgrading to Java 6.

I hope this gets fixed quickly, because in the meantime, we are sitting ducks with an unsopported Java.

Thanks.

MB

Kudos0

Re: Why the silence about Java 7?

Katie?

Any news?

Thanks.

Kudos0

Re: Why the silence about Java 7?

I wanted to add to the growing list of users who are confirming that Java 7 indeed is not working with NOF. I've done my own testing with the Java 6, 7 versions and its very consistent. Neither the "verify java" nor Java applications work with the current versions of Java 7 (and anything after 1.6.29 I've tried.

ORACLE is now having Java prompt for updating everytime we're logged in as support has ended for 1.6.x. If Norton cannot figure this out and release something soon, I'm going to look for other options, likely abandoning NIS after current subscription expires.

There are some Java articles that mention issues with proxy servers/solutions and basically that's what NOF is doing - intercepting all web traffic to verify site eligibility before routing in/out. I was a little surprised that it isn't working on our unmonitored accounts, too, but I guess it's always functioning and simply authorizes everything for unmonitored users.

PLEASE expedite this research and necessary fixes.

Kudos1 Stats

Re: Why the silence about Java 7?

OK, so Symantec are too embarrassed to send out an e-mail to all existing Norton Family users to tell them why a lot of favourite childrens games do not work (Club Penguin and Minecraft have been mentioned on this forum), leaving them to scratch their heads and work out the reason for themselves.    

However, it is iniquitous and unacceptable that they should continue to sell Norton Family Premier in the full knowledge that this is a defective product, and without an explicit warning of its deficiencies.   This software is aimed at family/childrens computers, yet prevents a lot of games and educational websites from running!  What is even worse is that it is not obvious to users that it is Norton software that is to blame for what is an extremely frustrating problem for most ordinary users. 

 

It shameful that Symantec has apparently made so little effort over such a long time (>10 months now) to fix such a fundamental failing of their software.  This compounded by silence about this to users, and continuing to sell the defective software with no warnings about its shortcomings.  In my view the minimum response should be to withdraw the product until it is fixed.   I am not minded to go all legal about this, but maybe somebody should?

Kudos0

Re: Why the silence about Java 7?

Bump

Kudos0

Re: Why the silence about Java 7?

Bump again...waiting almost a year for a resolution to this
Kudos0

Re: Why the silence about Java 7?

Katie,

Any news?

Kudos0

Re: Why the silence about Java 7?

Hi All,

Please make sure you have the latest Norton Family on the monitored machines.  The latest version is 2.6.0.71.  To make sure you have the latest version,  right click on the Norton Family icon in the system tray and select “About Norton Family”.

Please check again to see if you are still experiencing the issue.

Thanks,

Katie 

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Sadly the problem has not been fixed. I updated Java from 6 to 7 and it did not work. In order to be quite sure, I then did the following:

  • Uninstalled NF
  • Uninstalled Java
  • Rebooted
  • Installed the latest version of Java (Java SE 7 Update 17)
  • Checked that this worked in both IE10 and Chrome 25 (worked OK)
  • Installed the latest version of Norton Family (2.6.0.71)
  • Checked whether Java worked in IE and Chrome: Error message for both.

Another half an hour of my life wasted. It is a pity; I really wanted this to work. Maybe others could confirm?

Kudos0

Re: Why the silence about Java 7?

Katie,

I'd really like to test 2.6.0.71, honest, I would. But I can't seem to get a hold of it.

This PC that I'm on had 2.6.0.56 (it hasn't been used in awhile).

I ran Liveupdate, which took it up to 2.6.0.61.

I rebooted and ran Liveupdate again - still 2.6.0.61

I rebooted and logged into NOF and clicked the download link and installed it - still 2.6.0.61.

So, pray tell how does one get hold of .71?

Thanks,

Dan

KatieQ wrote:

Hi All,

Please make sure you have the latest Norton Family on the monitored machines.  The latest version is 2.6.0.71.  To make sure you have the latest version,  right click on the Norton Family icon in the system tray and select “About Norton Family”.

Please check again to see if you are still experiencing the issue.

Thanks,

Katie 


Kudos0

Re: Why the silence about Java 7?

Hi Knackiedoo,

Thanks for the update.  We will check it further.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

Dan

Are you sure you are not looking at the "Search Signature Version"?  That (and the Social Networking Signature) is currently on  2.6.0.61

The Norton Family Version should be 2.6.0.71

Kudos0

Re: Why the silence about Java 7?

Hi dbdan22,

Please follow the steps below to reinstall Norton Family Client

  • Start your browser.
  • Connect to the Norton Family site (https://onlinefamily.norton.com)
  • Click on ‘Sign in’ button.
  • Enter your Norton Family account Email address and Password
  • Click ‘Sign In’
  • In the bottom left corner of the website (near the footer) Click on ‘Download Norton Family’  
  • In the next page loaded, Click on ‘Download’ button.
  • Follow the on-screen instructions and install the Norton Family client.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

No, NOF 2.6.0.73 is NOT letting Java 7 run.

Go to http://java.com/en/download/installed.jsp

Click on Verify Java Version

With Java 7 update 17 installed, it does nothing - just sits there.

With Java 6 update 43 or earlier installed, it will run an applet that tells you that Java is installed.

It's so easy to test, can't the developers do it?

Kudos0

Re: Why the silence about Java 7?

Hi dbdan22,

Thanks for the update. 

We tested it on the latest Norton Family and it was not reproducible anymore before we released the latest version.  We will check into this.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

I've been able to reproduce it on several PC's.

Kudos0

Re: Why the silence about Java 7?

So? Any news? Or is it going to be another few months before we hear anything?

Kudos0

Re: Why the silence about Java 7?

dbdan22,

We are checking into the issue now.  I'll update the thread as soon as I get any news.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

I spent three hours this morning trying to figure out why Java wasn't working on my Windows 7 machine.  I finally stumbled on a post that suggested Norton Family was the culprit.  Sure enough, I uninstalled Norton Family and Java worked fine.  I reinstalled the latest agent, and the behavior is the same.  Java 7 will not work when Norton Family is installed.  My account is unmonitored, and it STILL won't work.  

Kudos0

Re: Why the silence about Java 7?

Software engineering at its finest.

Welcome aboard.

Kudos0

Re: Why the silence about Java 7?

In the meantime you can go Here and download Java 6 build 43. But be sure to download the Offline version (the one that's 16 MB), because the Online version will attempt to install Java 7, and you'll be back where you started.

Kudos0

Re: Why the silence about Java 7?

Well, Katie, yet another week has come and gone.

Would you mind updating us about the status of the Java fix?

Thanks so much.

Kudos0

Re: Why the silence about Java 7?

Hi dbdan22,

Thanks for the inquiry.  I've checked with the team on the status of the issue.  They are working on the compatibility issue now.  As soon as I get any updates, I will post them right away.

Thanks for your patience,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

The May 16th update seems to let Java 7 run.

Kudos0

Re: Why the silence about Java 7?

So I downloaded from the website to see..and java still doesnt work

does it not install the latest update when you download fresh?

Kudos0

Re: Why the silence about Java 7?


adgarner11 wrote:

does it not install the latest update when you download fresh?


Not necessarily. Sometimes it gives you an earlier version.

What version of Online Family are you running? I think the version with the Java fix (I'm writing this from memory, I'm on different PC now) is 2.8.0.5. The last version before that didn't work with Java was 2.6.0.73.

Kudos0

Re: Why the silence about Java 7?

Hi,

Yes.  The latest Norton Family 2.8.0.5 should support Java 7.  If you have questions, please let me know.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Why the silence about Java 7?

looks good...I will try to be optomistic

can we be asured that this issue wont crop up with the next java update?

Kudos0

Re: Why the silence about Java 7?

Just confirmation that I have just tested NF 2.8.0.5 with Java Version 7 Update 21 (32 bit) and it works with IE9, IE10, and Google Chrome 26, on two computers.  Hooray!

Kudos0

Re: Why the silence about Java 7?

I should have said cautiously optimistic...firefox hangs when I try to close it (on my unmonitored account)

what's up with that?

Kudos0

Re: Why the silence about Java 7?

Hi adgarner11,

What version of Firefox do you have?

Are you able to reproduce the issue consistently?

Thanks,

Katie

Thanks Katie

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