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Kudos0

Why is there an 'ignore' option in advanced settings?

While navigating through Norton's interface, I found out there is an option to stop monitoring or 'ignoring' key security components. What is the purpose of this option? It is not just an option to hide notifications: it makes the program misinform the user as it appears to say with green letters 'You are protected' although antivirus and firewall may be turned off. It appears to me that this option can only be used with bad intentions...

Replies

Kudos2 Stats

Re: Why is there an 'ignore' option in advanced settings?

The ignore option is there so if you don't use a particular feature of Norton Security, it won't keep bugging you about the status of your computer's security.  For example, I don't use any of the email protection features because I use Outlook.com and that feature is useless to me.  If I turn it off, Norton will tell me it my security needs "Attention" because the email protection features are off.  I can use the Ignore option to have Norton not monitor that security feature since I don't use it and then Norton returns to a green "Secure" or "You are Protected" state.  My only guess for the You are Protected when the Antivirus and Firewall, etc. are off is that some people may use a different firewall or antivirus product but use the other features of Norton, I don't know. I hope that helps explain that option.

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 55.0.3 / NSBU 22.10.1.10 / NU 16.0.2.53 / Veritas System Recovery 16 SP2
Kudos0

Re: Why is there an 'ignore' option in advanced settings?

I think that's a scary option ! Surely the prime purpose of NS is to work as an antivirus. If you can just change a setting with the antivirus disabled and get the message "You Are Protected" then that is totally misleading.

I can see where you might want to turn off email monitoring or even firewall, but not the antivirus. I can't believe that someone would buy NS and then want to permanently turn off the antivirus ?

Kudos0

Re: Why is there an 'ignore' option in advanced settings?

I see your point regarding a specific secondary feature*, but not antivirus and firewall. It is dangerous, since someone could change the setting temporarily and then forget about it since there are no notifications.

* Although I don't think email-protection will consume any system resources when turned on, if you don't use an email client.

Kudos0

Re: Why is there an 'ignore' option in advanced settings?

I don't know if this would be a bug in NS or not.  I haven't actually paid attention if this happened in NIS or N360, I do have a laptop that is still on N360, so I could test this and see if it occurs on that as well.

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 55.0.3 / NSBU 22.10.1.10 / NU 16.0.2.53 / Veritas System Recovery 16 SP2
Kudos0

Re: Why is there an 'ignore' option in advanced settings?

This also occurs in N360 as well.  This must be by design I guess.

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 55.0.3 / NSBU 22.10.1.10 / NU 16.0.2.53 / Veritas System Recovery 16 SP2
Kudos3 Stats

Re: Why is there an 'ignore' option in advanced settings?

The "Ignore/Monitor" option is for situations where a user wants to disable a component permanently and wants to eliminate the constant "Fix now" and "Red X" alerts that would otherwise make life unbearable.  It is not really intended for situations where a protection module needs to be disabled only temporarily, and one would not normally turn off Norton's On/Off status monitoring for short-lived configuration changes.  In fact, the feature is included to enhance security, because a constant alert in the system tray over a component that was intentionally disabled could otherwise mask a real issue needing immediate attention.  It is a necessary feature, but should only be used for the situations it was designed for - which is probably why it is so cleverly hidden.

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