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Kudos0

Why there is no option to change username in Norton Safe web

Hello everyone, 

This is my first topic in Norton's community and definitely won't be the last. I really hate to start with a complain but this is a really annoying issue in the Norton safe web! I registered in that website to write reviews about other websites but noticed that the website uses my real name and I looked high and low to find an option to hide my real name or change it to a nickname but there isn't seem to be a way to do so. I have contacted Norton support but that didn't help at all, they suggested that I just stop using the service as they were unable to change the username and they also told me that I am unable to stop the service as that will automatically terminate my subscription. Yes I can stop using the service but my reviews and my real name are still there! I know it may seem like a minor issue to others but it is an excruciatingly annoying minor issue to me because even in basic forums and message boards admins can easily change the usernames. This issue coupled with the appalling solution provided by customer support is not acceptable at all especially when it comes from a big name in the industry such as Norton. 

cheers 

Replies

Kudos1 Stats

Re: Why there is no option to change username in Norton Safe web

It is not surprising that the Norton Support agent cannot change your username on the forums. They are not forum admins, and therefore do not have access.

Your issue has be passed on to a senior customer service manager. Keep an eye on this thread after the weekend for some help.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Why there is no option to change username in Norton Safe web

Hello Peterweb,

Thank you very much for your prompt positive response. I was contacted by an admin telling me that the issue will be resolved very soon which is great new. As for the customer support, I wasn't expecting them to be able to change the username but I was expecting them at least to pass the issue or refer me to someone who can look into the issue rather than suggesting to 'stop using the service'.

cheers

Kudos1 Stats

Re: Why there is no option to change username in Norton Safe web

Hello GoldenHand

I can contact the Safe Web Team and ask them if they can change your username for Community Buzz? Is that what you want to do? Do you want to change it to GoldenHand? If you PM me the username you used, then I can ask them if they can do that for me. They will probably be able to get in contact with the correct team.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos1 Stats

Re: Why there is no option to change username in Norton Safe web

Hi GoldenHand,

We have modified your username to "GoldenHand" in Norton Safe Web.

Cops

Kudos0

Re: Why there is no option to change username in Norton Safe web

Issue has been resolved. Thank you very much everyone for the help and support!

Kudos0

Re: Why there is no option to change username in Norton Safe web

Thank you very much indeed for the help

this comment just to flag the thread as solved

Kudos0

Re: Why there is no option to change username in Norton Safe web

@GoldenHand

To mark a thread as solved, look at the post you feels gave the solution and look for a link for Mark as Solution beside the Reply link at the bottom of that post

Things happen. Export/Backup your Norton Password Manager data.

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