• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

This forum thread needs a solution.

Why won't nortons av get rid of the Trogan gen 2

Why won't nortons security get rid of the Trogan gen 2

I has quarantined it but it still warns me that it needs attention.

thanks for any help




Re: Why won't nortons av get rid of the Trogan gen 2

Chat with Official Norton Support  ask for VPP team > Support will work with you to diagnose and remove malware. What is Norton Virus Protection Promise

Note1: Enroll in Automatic Renewal before reaching out to Official Norton Support.  Norton requires user is enrolled in Automatic Renewal for VPP team to provide free virus removal assistance.

Note2: User may enroll or cancel Automatic Renewal & remove payment info at anytime.  Update Norton account settings > https://support.norton.com/current/solutions/v52531049

Note3: If you’ve purchased your Norton subscription directly from Norton.com or joined Automatic Renewal, then you may have virus removal services through Virus Protection Promise. See your Norton Account or contact Support.

This thread is closed from further comment. Please visit the forum to start a new thread.