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Kudos0

Why won't nortons av get rid of the Trogan gen 2

Why won't nortons security get rid of the Trogan gen 2

I has quarantined it but it still warns me that it needs attention.

thanks for any help

Adrian

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Kudos0

Re: Why won't nortons av get rid of the Trogan gen 2

Chat with Official Norton Support  ask for VPP team > Support will work with you to diagnose and remove malware. What is Norton Virus Protection Promise

Note1: Enroll in Automatic Renewal before reaching out to Official Norton Support.  Norton requires user is enrolled in Automatic Renewal for VPP team to provide free virus removal assistance.

Note2: User may enroll or cancel Automatic Renewal & remove payment info at anytime.  Update Norton account settings > https://support.norton.com/current/solutions/v52531049

Note3: If you’ve purchased your Norton subscription directly from Norton.com or joined Automatic Renewal, then you may have virus removal services through Virus Protection Promise. See your Norton Account or contact Support.

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