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Kudos1 Stats

whya have you taken my renewala subscription one week early?

You have been bombarding me with messages for about ten days asking me to confirm that my bank details are OK ahead of the subscription renewal by direct debit. It is virually impossible to X these messages - using TAsk MAnager was the only to shut them down.

As the subscription is not due until Friday the 7th December, I ignored the messages. My bank has just told me that you've been trying to take the money every day for a week. That's two weeks early.

You have taken it today - which is one week early.

Why? It's a matter of principle - you wouldn't like me to pay a week late and I don't like you to take the money a week early.

Does anyone agree or am I just being grumpy?!!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos1 Stats

Re: whya have you taken my renewala subscription one week early?

You cannot allow the product to expire or it stops working. By renewing 1 week early, you ensure there is enough time to sort out any problems that might occur with the renewal before the subscription expires and the product stops protecting you.

You do not lose any subscription time because with a renewal, any remaining time is added to the new subscription time.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: whya have you taken my renewala subscription one week early?

I'd have thought it was a contractual thing ... if a direct debit is due on a certain date, that is when it should be taken (give or take a day here or there for weekends and bank holidays perhaps)

Kudos1 Stats

Re: whya have you taken my renewala subscription one week early?

You can see this information KB article on Auto Renewal.

Did you check your emails to see if they gave a date they would be taking payment?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: whya have you taken my renewala subscription one week early?

thank you both. What caused me to post was that I received the first email on the 7th November. It said:

"Your Norton Internet Security Subscription Renewal Expires on December 7, 2012

Your credit/debit card will be charged automatically without any further action required by you."

No date of collection was shown.

I then received two further emails - 22nd & 26th November. These said the collection had failed - I've changed my bank account and they wanted details. Both said "Unless you update your billing information within the next fifteen days, you are at risk of discontinuing Norton Automatic Renewal Service, which may leave you unprotected." Fifteens 'days of grace'.

But it shows that they actually tried to collect the subscription on the 22nd November - two weeks early! That's not on - it's just pure greed. They will make a lot of extra money if they do this on every direct debit renewal..

Judging by the typos in the heading, it's clear that I was annoyed!!! IN the UK we call that a Victor Meldrew moment!

(He's a cantankerous old grouch, railing against the injustices of the world around him: a very funny sitcom http://www.bbc.co.uk/comedy/onefootinthegrave/)

Not a major world-shattering thing but it did get up my nose!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: whya have you taken my renewala subscription one week early?

There does not seem to be a specific billing date noted in the article I linked to. Just this wording "When you enroll for the service, Symantec notifies you before your annual subscription expires and before any payment is billed." The authors must have been meaning that when you receive the email, you will be billed.

Once you are using the autorenewal, you are still only paying the fee every 12 months, just adjusting the payment date. If you decide to cancel the autorenewal, you will still have one month remaining after what would have been the payment date. A bit of a tradeoff.

BTW...Love that series 'One Foot in the Grave", another one we like is "Waiting for God"

Things happen. Export/Backup your Norton Password Manager data.

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