Attempting to add wi-fi protect to my android phone. Followed instructions in e-mail BUT the app wants to charge me when there should be no charge. What am I missing?
I take it you have already paid Norton directly for the Norton Wifi Privacy, WWP app.
When you start the app, are you tapping on Start Your Trial on the main page? If so, you need to look just under that button and tap on I already paid for Wifi Privacy. That should take you to a screen to login into your Norton Account to activate the paid version.
So you are good to go? If so, good news, and thanks for letting us know.
There is only one version of the app that you can install, whether you paid Norton or are looking to purchase from the Google Play Store.
It is unfortunate that the I have already paid link is in such small font. I'll pass this on to my contacts as a suggestion for future versions.
What do you see when you tap on the I have already paid link? You should see a login screen to let you log into your Norton Account.
When you installed on the laptop, how many devices does your subscription cover?
If you go to Android Settings - Apps and look for Norton Wifi Privacy. Tap on that and scroll down and tap on Clear App Data. That should reset your NWP app. Restart your device, then start the NWP app again. Now you should see the Start Trial button. DO NOT CLICK THAT. Just under that is the I have already paid link. Tap that and you should be able to log into your Norton Account.
If you are unable to see "I already paid for Wifi Privacy" link (just below Start Your Trial button), it means that link has moved out of your screen.
To fix this, please first close the application and then in your Android device go to Display Settings and change "Screen zoom and font" (this varies per device). Make zoom small and Font (small to medium). You may have to play around with the setting a bit.
Re-launch the Wifi application and now you should see "I already paid for Wifi Privacy" link.
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