• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos1 Stats

Wifi Privacy change to Secure VPN??

I received a notification on my mobile phone this morning that my wifi privacy had expired. I checked on the app and a message popped up telling me the Wifi Privacy had been updated to Norton Secure VPN - looked legitimate, but I can't find any info on line about this new product or upgrade...

The live chat through my account confirmed that the new product was a thing, and not to be alarmed, but there's still nothing about it anywhere. Maybe paranoid but shouldn't this be communicated more effectively?  No notifications on my laptop or other devices, which made me suspicious.

Has anyone else seen this update on their devices?

Replies

Kudos1 Stats

Re: Wifi Privacy change to Secure VPN??

Was this for Android or iOS?

You are right to be suspicious. But as the chat agent told you, it would seem this is a legitimate name change. Norton has renamed a couple of other products lately, trying to better define what the product actually does. ie Norton Identity Safe was changed to Norton Password Manager. I can see the reason to change Norton Wifi Privacy to Norton Secure VPN.

Now that the product is actually out there, there should be an announcement soon. Sometimes the product/update availability precedes the announcement.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Wifi Privacy change to Secure VPN??

Thanks peterweb, this was on iOS 12.1. That's reassuring - seemed odd to me that a name change would be announced to individual customers before a support page or any other reference to the new product, I still can't find reference to it and the App Store product is the old name.

I'm assuming/hoping it Is just a name change, but would like to have been reassured about that before hand. 

Thanks again for the fast reply and good news.

Kudos1 Stats

Re: Wifi Privacy change to Secure VPN??

I just got the message you did in my Norton Wifi Privacy on iOS 12.1. Looks like it is just a heads up that the name change is coming. The app has not changed yet. Still shows Norton Wifi Privacy on the main screen. 

So this is basically the reassurance beforehand you were looking for.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Wifi Privacy change to Secure VPN??

Thanks, just me being overly suspicious then! No notification on other devices but I can relax now, thanks for taking the time to update!
Kudos0

Re: Wifi Privacy change to Secure VPN??

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Wifi Privacy change to Secure VPN??

I've had a couple pop ups on my Android phone and tablet to let me know the change was coming. And an email. I just learned that for my Windows computer (or Mac) that there is no update as of yet to change the name to Secure VPN yet on PC's. So there it is still showing as WiFi Privacy. Works just the same.

This thread is closed from further comment. Please visit the forum to start a new thread.