• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Win 10 and Backup drive in Explorer

Win 10 Pro, upgraded from Win 7 Ultimate SP1, NSBU v 22.5.2.15.

I have set up a backup set to my online storage. I understand there should be a Norton Backup drive listed in Windows Explorer. I have checked the NSBU settings for Backup and the Backup Drive option is turned on, but I see nothing in Windows Explorer.

I tried turning the setting off and restarting the computer ( yes Fast Startup is disabled ), and then resetting the setting with no change.

Am I missing something?

Things happen. Export/Backup your Norton Password Manager data.
Labels: Backup

Replies

Kudos0

Re: Win 10 and Backup drive in Explorer

When you open windows explorer it open by default to "libraries".  Click "computer" on the left side.  I never tried it in Windows 10 but I recall it being down towards the bottom and not next to the drives like you might expect.

Dave

Kudos0

Re: Win 10 and Backup drive in Explorer

That is where I thought it should be, but cannot see it on my system. I am using an admin account for this screen shot.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Win 10 and Backup drive in Explorer

Try clicking on "This PC" just under One Drive.

Mike
Kudos0

Re: Win 10 and Backup drive in Explorer

Thanks Mike

That is how I was able to expand the display to show my C and D drives, along with all the other areas on the PC. If I click on it now, it will collapse all the drives and Desktop, Documents......

Still no Norton backup drive.

NRNR???? I would rather not, as I have NU and SSR installed.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Win 10 and Backup drive in Explorer

Hi Peter.

The reason I asked is that your image seems to show just the "Quick Access" highlighted and no right hand pane.  For me to see the backup drive I need to highlight "This PC" on the left and then the backup drive shows in the right hand pane (but not the left hand one).  If you are not seeing it I wonder if it is a Windows 10 issue.

Mike
Kudos0

Re: Win 10 and Backup drive in Explorer

OK. My bad sort of...

I had only expanded This PC and not clicked on it. I was supposing that it would show in the list in the left pane of Explorer. When I did click on This PC, it did show the Norton drive on the right side.

But to go along with not being able to run a backup with a standard Windows user account, the Norton Backup drive will only show up if using an admin account.

Thanks

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Win 10 and Backup drive in Explorer

Thanks Peter.

That makes sense.  That you should not be able to see the backup if you cannot do anything with it.

Which does not mean that I support the idea of non-Admins not being able to do a backup.

Mike
Kudos0

Re: Win 10 and Backup drive in Explorer

I have just realised that the last sentence of my previous post may make it sound as if non-Admins not being able to do a backup is an intentional change by Norton.  It was poorly worded.  

We know from posts by Norton staff member Rafael_Alvarez that it is not, and that it should be possible for all users.  The problems some non-Admins have in doing backups will hopefully be resolved before too long and with luck the non-visibility of the Norton Backup drive as well.

Mike
Kudos0

Re: Win 10 and Backup drive in Explorer

My opinion is that it was an intentional change at the time, but they are rethinking it. It got bundled into the non admins access to settings being removed.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.