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Kudos0

Win 10, Tile Shortcuts & No Identity Safe

Running Windows 10 Pro.  Create shortcut/favorite in IE 11 (which has Norton & Identity Safe added and working) and add favorite as an app.  Pin app tile to Start.  Open Tile and site opens but no Identity Safe to log into site.   Works fine as favorite in IE when opening IE directly.

Am I missing something or what's up here?

Thanks.

Replies

Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

Hello Tas

Are you on version 22.9.1.12 in your Norton product? Have you received and Applied the latest HOTFIX?

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

Yes.  And yes.

Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

Be sure your shortcut is not opening IE in InPrivate Browsing mode. That appears to disable add ons, including the Norton Toolbar and ID Safe.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

Checked and IE is not in InPrivate mode. 

And you are correct it does appear to disable Norton Toolbar and ID Safe, even without using shortcuts.

Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

I just tried to pin a site to the Start menu. What I found is that the site is opening in Edge. Not IE. That explains why I do not see the Norton Toolbar.

Check to see if this is what you are seeing.

FWIW   Chrome is set as my default browser.

Sorry. I was looking at the wrong thing on my computer. It does open in IE

I'll play with this later. Bed time.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

@Tas This may sound silly and is NOT meant to degrade anyone's tech level. Is IE set as your default browser AND assigned ALL its values under "Set defaults by app" in settings? I also run Windows 10 Pro 64bit and have never used IE set as a UWP app tile in the tiled apps. That being said I just pinned IE to the live tile desktop and it opened fine AND loaded all the Norton toolbars and the vault remained open from my last sign-in. Do you have a "schema" set to open a specific website or just loading the default instance of IE meaning it loads as if running it from the regular desktop shortcut? Than MAY make the difference.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

@peterweb - thanks for trying.  Yep, it really does open IE.  

@SoulAsylum - No offense taken, my Win 10 skills are limited and new.  Though I do come from a strong Win whatever else, from 7 back to Workgroups.   IE is set as my default browser.  In Settings under Default Apps it is set to have "all the default values".  IE & ID Safe work fine when opening IE either thru the task bar or from a tile pointing to the IE task/app.  The issue is when the tile is a link to a specific website.  The tile is created by going to the website in IE, then going to IE Tools and clicking on "Add site to Apps".  Then going to the app/folder list and right clicking on it and clicking on "Pin to Start".  Clicking on the created tile, opens IE and goes to the specified site.  But no autologon (the site link is to sign in), no Norton Toolbar, or ID Safe icon is visible.  Checking IE Tools and Manage Add-ons shows ID Safe and Norton Toolbar are enabled.

Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

@Tas Have you tried opening your vault through the Norton dashboard BEFORE opening the tiled IE short cut? Then opening the tiled IE? Just wondering, weirder things have happened.
"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

Sorry, that did not work either.  I made sure I was logged into Norton, opened the vault and logged into it, and then verify the vault was open and stayed open in IE.  Then tried using one of the short-cut tiles;  it opens the website but nothing more and no ID Safe or Norton Toolbar.

Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

Hello again Tas. Curiosity has me with this one since I NEVER use the Windows 10 tiled browser apps. Two things actually come to mind. The first being the internet zone the site you are opening with the tiled IE is assigned, secondly, are the tool bar extensions showing enabled when its opened under tools, IE options. Try running the tiled IE as administrator, by right mouse clicking it.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

@SoulAsylum - I checked the Internet Zone and it is "Medium - High" for both IE and the tiled website IE.  With IE the Norton Toolbar shows it is enabled and is listed under View/Toolbars with the others.  With the tiled website IE the Norton Toolbar shows it is enabled but is not listed under View/Toolbars with the others.  The tiled website apps and the app list for the same can not be run as Admin, but I did try running IE as Admin and then recreating the tile website IE app again.  That did not work either.

Kudos0

Re: Win 10, Tile Shortcuts & No Identity Safe

I checked all settings in the version of IE that opens from the tiled app, and all appears as Tas notes.

I did a quick online search and did not find anything on this. Maybe a more thorough search will find something.

Also I note the icon in the task bar is not that of IE.

Things happen. Export/Backup your Norton Password Manager data.

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